Overall Ratings & Reviews Holiday Inn Express & Suites TULSA SOUTH BIXBY by IHG, an IHG Hotel

Great property

No hot water. Cold showers take away from a pleasant experience.

Upon arriving, the desk staff informed me that my reservation was cancelled; without notice to us. After we booked the room again, and paid for it, the desk staff told us the elevator was not working. We would have to carry all of our luggage up the stairs. That is no problem, except my wife isn’t able to do that. I feel they should have told us prior to the booking. After we got to the room and unpacked our suitcases, we found out the tv wasn’t working. The desk staff moved us to another room. So we repacked all of our suitcases, we moved to another room. Once there we noticed the restroom floor had water on it. The toilet was leaking around the bottom. Since it was late and we were tired, we waited until Monday to tell the desk staff. She expressed her sorrow but nothing was said about when they would check on toilet. Monday passed, and no help. Tuesday afternoon the manager called our room wanting to repair the toilet. He wanted to relocate us to another room, again. We had already moved once and had unpacked and repacked and unpacked again, so our response was thanks but no thanks. In addition to these problems, the bed and pillows were horrible and the breakfast was less than we’ve normally found at Holiday Inns. Overall it was a horrible experience. Obviously we won’t be staying at this hotel again. Due to our experience, I feel we should be refunded for our rooms or given a credit to stay at another Holiday Inn. Again, this was not our usual experience with Holiday Inn

The property is 4 floors with 30 rooms on a floor. It had 1 elevator that eventually broke with us on it. We had to call for help but the service to the elevator was awful. We could not hear the person trying to get us out. Eventually the door opened back up but resulted in everyone there with baseball and softball bags along with luggage taking flights of stairs. The hotel ran out of drinking water so everyone had to drink milk or juice. We chose milk which ended up being curled and my son having to spit up chunks of milk. Good trying to throw your plates and food out. All the trash cans were overflowing. Asking for help was impossible due to language barrier.

Employee was very nice and professional. Hotel was very clean. I would stay there again.

I love that this place has a microwave and refrigerator in the room which what I would look for in a place to stay. Breakfast is also great and clean plus the area/location is also great.

Almost everything about this property was great! Conviently located, breakfast was food. However sheets were unclean and had staining on them

Everything was great. Hit water wasn’t quite hit enough.

Pleasant one night stay. Great location for food and activities. Everything was clean and tidy.

Checkin took forever and was called to come back down to the desk to put another card on file for incidental charge. Sheets were dirty. Never towels by the pool. No clean towels so asking for new ones took forever and had to ask multiple times. Rude staff member. Water leaking from light fixture by pool. Shower water only warm. Slim choices for breakfast and food was not good. The hot tub was hot and did enjoy the dove products in the bathroom.

That is was so clean and I didn’t have to call the front desk for nothing besides tissue. There was 4 of us in my family so tissue was going to go by quick. And I didn’t get it till the next day. But other than that everything was good.

Employees very friendly Clean

Staff and rooms were great

Property was fine. Checking in made me not want to ever use this hotel again. Reserved weeks in advance and even called and spoke to the staff TWICE beforehand but when I arrived at 3:44pm I was told a room was not ready for me and to “call” later. I did not leave, I gathered my luggage and waited in the seating area near the front desk. Didn’t mind waiting until 4:00 check-in time but I observed TWO other people walk-in before 4:00 and check-in and immediately get their rooms at 3:47 and 3:58. At 4:00 I stood up and only then was I acknowledged. Did not make me feel good at all. Would have given 1 star had the room not been clean. Streaming box was dangling from tv and I had to use my luggage to prop it up in order to effectively use the remote to for the television. Shower drain stopper was broken and began filling tub as I showered. Small hole in the wall at the writing desk but room was clean when I entered.

Stayed the night for my daughter’s birthday so she could go swimming. Pool was super murky and smelled horrible. Could not even see through the water. Drain covers on walk areas around pool was broke causing cut hazard for feet. Shower would not get hot. Turned all the way to hot it was still cool. After I got out of the shower. I went to dry off and all of the towels rolled up under the sink were damp. Guess they did not get dried all of the way. My was to sleep on the pull out sofa. When we were getting ready for bed we pulled it out and realized it did not have any bedding for it. Called the front desk and they told me I would have to come down there to get it they were not going to bring it to us. Poor experience overall for my daughter’s birthday that we had to save up for. Would not recommend.

It was a great place to stay. Very nice

The staff was really nice. Hot water was unpredictable. Paper thin walls - you can hear everything. Out of coffee and out of milk.

The water in the hot tub was green, which was very disappointing because it was one of the main reasons we chose this hotel. After seeing the condition of the hot tub, we were very disappointed, but decided we would just go into our room and stream a movie. When we turned on the television, we discovered that there is no streaming in this hotel. You are limited only to cable channels. The floor in our restroom was sticky, and there were greasy handprints all over the cabinets. This hotel literally offered nothing but a bed.

Front desk staff was very friendly and helpful. The room was clean with no issues. Breakfast was good with plenty of options. Pool and hot tub were nice but got crowded quickly. The only issue we had was hot water for shower never got very hot but that is a common issue when alot of guests are using the hot water at the same time. Overall we enjoyed our stay very much and wood definitely stay again.

Excellent stay