Overall Ratings & Reviews Hotel Colonial Ciudad Juarez

Poor staff and management

Swimming pool area.

Good hotel

every employee was very good to me with warm smiles and being very welcoming..will be coming back

Is a Safe place.

Property was nice just in a bad area.

La televicion no tenia control, habia mal aroma en la habitacion...

This place charge for everything

Sería excelente si tuvierán cafetera, microwave y refri en sus habitaciones. Poner toallas, agua y jabones de acuerdo a la cantidad de huespedes que esten en ese momento en esa habitación .

My big disappointment was that when I did the booking, I chose a room suppose has a mixed bathroom: shower and bath, but the room which given me didn't have. so they changed my booking or they have set up wrong information to Expedia app.So i feel defraud, whichever was the reason they lied me.

Clean. Close to bridge.

The staff male receptionist were no educated

There's a restaurant bar next door

Staff was rude

Great pool and patio for the summer. Clean, quiet.

During my stays my room didn't get cleaned up, we ran out of toilet paper, it was a lot of trash under the beds. When I booked my room it has a king side bed, when we showed up at the hotel they had give it to someone else, i asked why and the receptionist told me that they didn't have none so we ended up with a double bed, we will not staying in the hotel again!

The website says restaurant and bar inside hotel and no, it is next to the hotel

Terrible place to stay. The front desk ladies were rude and not helpful. The ramp for wheelchair is broken and unusable. They tried to charge us more for things we did not use. They did not allow us to pick up and drop off my family members as there is a “no visitor” policy. Terrible place!!!

:)

Its was ok but upstairs guets could hear them talking til 3am