We order food on Saturday evening , I had to call for the plates to be picked on Monday , no cleaning service at all . Not to mention the room was dirty , towels were old and stained , bathroom floor dirty . The TV stopped working on the first night , had to be replaced after I called and a grumpy guy came to check it. Internet didn't work properly until it stopped completely. Elevator didn't work for 2 days , only one working on a 19 stories building full for the holidays. The reception doesn't answer the phone , we had to go downstairs for information on TV , internet, etc..