The resort was clean and beautiful. The staff was very help and extremely nice. Highly recommend.

We really enjoyed out stay in this hotel! The bets thing about it is the people - we were made to feel welcome and everyone working here was atentive and warm and made us feel super welcome! (Thanks for all those extra treats - fruit, coffee, ouzo!). The food is lovely and fresh, the pool was incredible and the beach and sea beautiful. We were walking distance to different restaurants and shops, and it was easy to go to Knossos too. A fantastic stay! Thank you!

Great place to stay, clean, good amenities, lovely pool area and beach, terrace overlooking the beach for meal times. Good location lots of shops and a few bars.

great property and staff

Beautiful design that was quaint, cozy, and welcoming. Onsite services were great, but we actually spent a lot of time traveling all over the island, and Civitel Creta Beach helped us with transportation throughout the entire journey. Everything was absolutely amazing! Whether you want to stay on resort and enjoy the amenities, or traverse the beautiful island that is Crete, Civitel Creta Beach is your spot!

Great hotel, but got quite noisy at night from a neighbouring development. I stayed only 1 night so not sure if this was a one-off event.

1) Very nice hotel 2) bathroom is modern 3) Like those individual bunglow 4) swimming is nice 5) has beach front

Civitel Creta Beach was an absolute wonder to stay in. The staff is what really made my experience stand out. I was in the EU for a couple weeks and I stayed here for only a few days and this place was by far the best place I visited. It was very clean and the food was amazing! The staff deserves all the credit for making my experience very special.

A very nice hotel. The food at breakfast and dinner was superb! Our room was very clean. Lots of sun loungers by the pool and on the beach. They gym equipment on the beach is in poor condition which is a shame, as is the mini golf course. Also, on our final day we wanted to have the early breakfast at 0630. Unfortunately, staff only opened the breakfast room at 0640 and therefore we only had 10 minutes to eat as we needed to leave for the airport. Overall, a very good hotel and staff were very friendly.

Honestly had the best time at this hotel. We loved the really varied buffet and also devoured the dessert buffet omg so good every night. The rooms were cute little mini-villas with a terrace that felt like you were in a pretty tropical garden. Lots of birds and butterflies on the grounds. We arrived late but there were still staff to greet us and there was even a goody bag with fruit and a sandwich. Super convenient to get to from the airport and then there was a bus stop right outside or you could easily walk westwards and get to the trails by the Almiros Gorge which had so much wildlife. You could step straight onto the beach with a dedicated lounger area and they provided towels to use on the beach. Our room had a fridge which was such a blessing to keep milk in as we are keen tea drinkers! All in all we had such a nice stay. I’d recommend the bus tour to chania and lake kournas which you can organise using one of the companies along the main road and they’ll pick you up from the hotel.

Clean property nice staff. . First night did not have internet to work with, tv had one Chanel, no hot water in the morning. Later they changed my room, too late, because I had to leave.

Very convenient. Great and helpful stuff Great food

The people were very friendly. I would recommend to anyone

Nice place for family ….nice view . Old resort and AC doesnt work corectly . Very hot room in july .

We checked in July 11 around 2pm. They gave us a room for 3 even though in the records they had us for 2 and paid the extra charge. The room bangalow style looked rather old, there were aunts in the floor and AC unit was not working properly. It had a piece of tape on one site which I took a photo. We notified the reception about the aunts and AC and a lady came and sprayed around. They promised to take care of the AC. We thought they would and went to the beach. We came back and the AC was still bringing hot air. The phone in the room was not working and every time we need to contact the reception we had to walk in the hotter sun for about 500 meters. They said no problem we will check and fix the AC. We went out and came back 11pm. The room was awfully hot and had to walk back to the reception and this time yelled at them that this is unacceptable. They told us that they will move us to another room and gave us the keys but under the condition that we need to walk back and bring the old keys back to them. Instead of apologizing they appeared that they were doing us a favor and us moving to a proper room with AC working was conditional to bringing the card keys of the first room back. In addition they offered no help to transport our luggage to the room was not next door but to walk around to find it. The new room had no light working outside and took us sometime to find it. The new room was a bit bigger, clean and the AC was working fine. We did waste however one night.

If you stay in Crete you must stay at this resort!!! We were right next to the beach!!! They have plenty of lounge chairs and umbrella’s on the beach. The pool is nice also with lots of lounge chairs and umbrellas. The breakfast buffet is excellent there are so many choices. George at the front desk was amazing. This is a must stay at resort!!!

The staff took amazing care of us the whole time, they upgraded us to a house right on the water, the food was the best we have had at any of the stays on this trip and we cannot recommend you going here more! Thank you ALL you were so good to us <3 See you next year!

What a lovely break - we haven’t been on holiday in over 4 years.. this was the perfect one back! It was super relaxing, the all inclusive food was always interesting and had a large range to choose from. The staff (especially in the restaurant) where wonderful I believe his name was Sofkolis (apologies if wrong) was a star, he already knew what drinks we wanted as we were arriving. A lovely place for a relaxing break!

The checkin was terrible due to a discrepancy between the booking with Expedia and the resort. Expedia was quick to provide info to the resort but the resort wouldn’t accept the information. We spent 2 hours at the checkin counter and asked to have a room and then I continued to work on getting a resolution, which didn’t happen until the next day. Gianni’s at the front desk was terrible, rude and disrespectful! However the other staff were very friendly at the buffet restaurant and at the bar pool. Mario at the bar was excellent! The room was very clean. Thongs were not fully open and so the a la cart restaurant was not available for us to book during our 3 night stay, there were no shows or theme restaurant available. The beach is beautiful, you can walk for miles in both directions but it was difficult to find a chair that wasn’t dirty, lots of bird poop. The buffet restaurant food was great but they have set hours for breakfast, lunch and dinner, so food is not available 24/7 as an all inclusive, I am used to having that service. We played mini putt golf and it was fun even though it is in rough shape. Ball went into the hole and never came out so we had to go and ask for another ball! We went out to a Thalassina Aura restaurant across the street and they had live entertainment and was a lot of fun! Crete is a beautiful island and would highly recommend!

This hotel is absolutely phenomenal in every way. The gardens are immaculate and well maintained, the pool is great and lots of parasols and sun loungers and the private beach is also great. The staff are incredibly helpful and friendly and the food is absolutely delicious and you have a lovely view of the sea at meal times. I can't recommend this place enough. Suitable for everyone and only a 10 minute taxi from Heraklion airport and you can book the transfer through the hotel. The facilities are amazing; lots of activities throughout the day like aqua zumba, yoga, mini golf, table tennis, volleyball etc etc. So many things to do - I even did a Greek lesson! 10/10 and would stay here every time. It's exactly like it looks in photos, if not better!