Overall Ratings & Reviews Fairfield Inn & Suites by Marriott San Antonio Alamo Plaza/Convention Center

Great Service

The only minor problem is the $37 nightly valet parking. But overall stay is great. Breakfast is excellent. Staff are friendly and professional. Great place to stay especially for family.

It was pretty good

Within 5 minutes of checking into our room we found several alive and dead bugs in the bathroom and by the bed. We immediately grabbed our things and went to the front desk to see if one of their sister locations could honor our reservation. The front desk woman, I believe her name was Ronnie, mentioned that because the room was on the first floor and by the pool it's likely that bugs can get in but assured us they spray the facility often. She could not transfer the reservation but offered to move us to the 6th floor. Our plane was delayed and we were running late for our reservation so we didn't have much time to look for other hotels. We inspected the room and although we didn't find any bugs we were sure to keep our things off of the floor, bags closed, and checked out early in the morning the next day. We skipped out on breakfast given the kitchen is also located on the first floor. Ronnie was very apologetic about the situation and I appreciate her moving our room. Overall we did not feel comfortable at this hotel - bugs are hard to contain to a certain floor. We would not stay here again.

Recommend adding rubber mats for the shower. My husband slipped in the tub and bruised his hip.

Loved it ! Lots of space in room loved the area liked the bar in hotel

Conveniently close to River Walk

The location of hotel was in walking distance to the river walk. The receptionist who greeted us at check in was very friendly and welcoming. The receptionist at checkout bother other hand was not. She didn’t say hello.

Staff and valet are nice and friendly and professional

Near to riverwalk and other tourist spot

The hotel lobby area smelled like smoke the duration of our trip. The breakfast catered to a Hispanic taste. The front desk personnel were courteous. Would rate the room 2.5. Needs to be updated.

This hotel os awesome, the location is very convenient

Really cute place. I stayed 2 nights and it was good. The room was nice with good amenities on the 1st floor near to the street exist. Breakfast was nice, clean lobby and dining area. The gym was good, a bit claustrophobic but did the work. The staff was very friendly and welcoming. They charge $37 parking a day and I wasn't comfortable with that so I parked in the street. The good thing is that there are pay to park spots in the street so if you are lucky to find parking it's free from 6:00 PM to 8:00 am the next day. It's only a $1.50 parking during the day.

Nothing

1st valet cost was 39 which they subtract from 50 deposit which isnt bad. Breakfast was great. Rooms were clean and good. Only problem was i reserved 2 king suites and received 2 basic rooms they stated expedia over booked their suites and could only give me a room with 2 queens. Kinda disappointing on expedia part

Some things were not working properly when we first checked in, however the staff tried their best to resolve our concerns.

Location of the Fairfield Inn vs. Springfield Inn (both Marriott properties) is tricky, especially in relation to parking in an adjacent lot. As a result, I entered the Springfield Inn, thinking I was checking in there until they directed me down the hall to the Lobby of the Fairfield Inn. Staff was outstanding, friendly, etc. Accommodations were what you'd expect from a Marriott property. Breakfast - honestly, I LOVED the eggs and chorizo (never had that before). Not the healthiest choice, but when in Rome...

it is very clean

I didn’t like that parking was not included.

Very clean and super nice staff.