Overall Ratings & Reviews Drayton Manor Hotel

Great if you are visiting Drayton Manor. Better Breakfast than expected. Parking was an extra cost if not booking direct.

Wonderful hotel in a Thomas tank engine room, very clean and staff are lovely and helpful

I booked to stay here to go to Thomasland, several days after booking i got a email to say the park would not be open during my stay. I went and book flights for another date and this hotel, only then to discover my original date the park was open. Emailed the hotel and they didnt want to know, dispite it being them who informed me wrong. It made the trip very costly. Would not recommend due to very poor customer service. Also 24 hours before my booking i got an email to say my family would not fit in room i booked, there was ample room in our room for our family. Our trip to thomasland was lovely but just unnecessary emails from hotel, never experienced this before!!

Would recommend this hotel. Our kids loved it!

everything ok

Attending crufts at nec. Very easy to get there from hotel.

Had a wonderful stay at this hotel for my niece wedding. The hotel and wedding staff were amazing and did such a commendable job. The bar staff and catering so professional and courteous. Highly recommend this hotel and function.

Was a great stay room really nice. Towel rack in bathroom could do with a change due to rust. Disappointed with the breakfast. Would stay again

An very good place to stay at the resort good breakfast and dining facilities

We stayed on the ground floor room 016 and loved the cleanliness & child friendly & easily accessible areas like restaurant, playground, mini golf, kids disco. The dinner and breakfast were tasty and the staff friendly and helpful, mostly run by very young and polite people who would immediately check with manager if any problems or help needed. Great free internet everywhere on hotel premises. Will re-visit again. Thanks *****

Drayton Manor Hotel was superb. We had a room with 2 double beds. It was spotless, comfortable and spacious. Towels were exceptional. They really went the extra mile. Very child centred with a children's entertainer who was brilliant on Friday evening and a visit from the Fat Controller at dusty at breakfast So much fun. Being able to park in the hotel car park meant only a short walk to the park. Our visit exceeded our expectations

On our return journey we got a different accessible room. Sadly, the carpet was still bulging beside the bed. Trip hazard for not only the disabled person, but me also! This time I questioned the parking charge of £7 on top of the £136 stay (including breakfast). This does make me think of whether it’s value for money, and I’m afraid not. The stool in the bathroom was dangerously small and wobbly. The bathroom flooded. There was one tissue left in the box and after ordering room service and paying in the room, I got into nightwear to relax only to get a call from reception to ask me to go down and pay as the machine often doesn’t work in the rooms!!! I got dressed and went down, but had to ask for the room service charge of £3.50 to be removed. As the theme park was closed, the hotel was extremely quiet, yet staff watched me struggle with my bags (hubby in wheelchair) with no offer of help. As we left, no one from reception bothered to look up to say goodbye. The one saving grace was the girl serving at breakfast. I didn’t get her name, but she deserves a pay rise! She was the only person who knows what customer service is about, thank you to her

Overall our stay was good. As with most hotels, unless their wet rooms, for disabled visitors, are newly installed, we found the grab rails are quite dirty and dusty. We have stayed in this room before where I mentioned a trip hazard in the room where there is a bulge in the carpet. Quite important when someone is disabled, sadly it’s still the same ☹️ but, you could not fault the staff, very kind and attentive.

Great Place And Well Priced

I stay in a lot of hotels and very seldom write reviews but this place was so poor I had to. It is soulless and dire. The rooms are dated and shabby and the staff are absent and unhelpful. My shower would only generate boiling water. When I explained this to the receptionist at checkout I was treated like an imbecile who did not know how to operate the shower when in fact I did, it was just broken. Like lots of this place

Great stay. Clean rooms and good breakfast options

Bedrooms functional, clean and plenty of room. Pillows far too hard to be comfortable. Could have done with an extra hand towel as 2 people using the room and only 1 handtowel Otherwise a pleasant night

Good. For a one night stay. Restaurant isn’t much fun menu is poor as is the food.

Clean hotel and not too busy. Due to low occupancy only bat menu available and not full restaurant menu on. Room is in reasonable condition.

Excellent Hotel