The staff went above and beyond our whole stay. The food was amazing

Very nice

This property is good. The hotel is old but the staff is family owned and they take great care of you. The facilities are acceptable for the town but the service and staff make up for it. I would recommend it just letting people know if not new. It is clean, well located and comfortable.

It’s a scam, pictures really differ from reality. They try to charge extra for things you didn’t order. It smelled terrible. DO NOT STAY AT ANY PRICE. I was charged more than a Four Seasons in Tokyo. The room smelled rotten eggs and at night it smelled the hotel kitchen in your room. I believe Ryokans is a tourist trap to avoid at all costs, specially this one. English is barely spoken so communication is really hard. The different parties that we were checking out at the same time were really glad that our stay there was coming to an end.

Great location and service!

Excellent

The attention to details in everything - service, food, cleanliness - was top notch. We had the most enjoyable ryokan experience! It exceeded our expectations

Wonderful traditional hotel with onsen. Appreciated the pick up from the train station. Close proximity to local shops

I recently spent 3 nights at the Honjin Hiranoya Kachoan and loved it. The staff were amazingly helpful and friendly. The whole experience from the room to the food and onsen gave me a really good insight in to Japanese culture. Property is very central, close to old town and restaurants. I tried both the Japanese and American breakfasts and liked both. I would recommend this property for people who want amazing service, a modern property close to everything and those that want to experience the Japanese culture.

The service we received from this hotel is of next level. We could not be more satisfied. The dinner and breakfast are so good, we even got our private room for 2 for both meals.

The dinner is a bit disappointed. The sashimi seems comes out from frozen food and no taste of fish at all. In general, the staff service is great. Maybe I will stay there next time but without meal at all.

Every detail of this experience was amazing. It is a one of a kind experience, from the location, room/amenities, service, and food. Loved our stay. Highly recommend.

Excellent Ryokan with first class service and superb dining (beautifully presented and delicious breakfast and kaiseki dinner if choosing the half board option). Room was immaculately clean and decorated in tasteful traditional style. A very enjoyable stay.

It was one of the best places we've ever stayed. The staff were so kind and helpful too!

Loved this ryokan. The food was exceptional. Staff was great. Very convenient location to walk around Takayama. The free shuttle to the station was nice.

Amazing experience, great hotel w great service

Best ryokan ever! The service was outstanding and the staff was very professional

Flawless! Great food, great hospitality, many english speaking, great location. Just perfect

Lovely place to stay and the food was some of the best we’ve ever had!

Excellent attention to detail and superb staff. Food exceptional; whole experience fantastic.