Overall Ratings & Reviews ibis Laon

Great location and lovely town

Sadly we were not offered a warm welcome. We were made to feel we were a big inconvenience. The receptionist was eating a meal and did not want to be disturbed. Apparently she told me she was coming but I thought she was talking to her coworker and didn’t hear her anyway. She told me she was looking straight at me so of course she was addressing me! She told us the manager made her do her receptionist duties even when she was trying to eat a meal. Sadly, a negative start to our stay so we chose not to stay and have drink at the bar for fear of inconveniencing her further and getting told off again. No the welcome we expected at all.

Lift not working fortunately we only had to carry our luggage up to the first floor. Limited restaurant, could only cater for 5 tables with a very limited menu.Foam top to mattress made it too warm. No power points in room just 1 in the bathroom.

Our favourite place to stop when heading into France. Only two hours eurotunnel or ferries at Calais. Secure parking (gated) is the main reason we first stayed and now we appreciate the 24hr front desk when arriving late after travel delays. Our 4th year staying here and the service is always helpful and pleasant. Rooms are always very clean and comfortable. Breakfast has just what you need, eggs and bacon, plus several breads, yogurt and cereals. Petrol and large Cassino supermarket 4 mins away also.

Hotel was clearly under renovation. The room we were allocated still had builder’s equipment in the room. We complained and were given an alternative room. However the bath room looked tired and work was not completed in the bedroom (a loop of wires was hanging from the ceiling and we found a screw lying on the floor by the bed which could have been hazardous for bare feet). On arrival cables were trailing across the reception causing a trip hazard. However the staff were excellent and the food in the evening and at breakfast was good.

Good place for an overnight stop. Comfortable bed. Friendly staff.

Everything was as expected - although the shower and the shower holder in my room need attention

Friendly helpful welcome. Good sized, clean room. Comfortable bed. Sensible bedding for the weather. Good shower. Small restaurant menu but meal was fine. Breakfast ditto.

Get what you pay for, a bed and bathroom. TV remote didn’t work, bedside light didn’t work, incredibly noisy 24/7 if at front. Adequate overnight stop but would use St Quinten or Arras in future as so much better. Laon is a beautiful medieval city.

We were given the disabled access room although we did not request it or need it. The door closer on the room door is not set correctly, it should take no effort to open and yet close firmly and quietly. The door was extremely difficult to open and then would slam shut afterwards. The wet room floor has been laid such that the slightest splash outside water outside the 400mm shower square, the water would run away from the shower drain and across the floor. The extractor fan did not extract at all causing the bathroom to steam up badly. As the room was ground floor with the car park outside, opening the window while showering was not an option. The bathroom door is a sliding door which was stiff to move and after opening about 300mm would get stuck. It did not appear that we were given fresh towels every day and those that were provided were thin and hard. No tea and coffee facility was provided in the room. There was no comfortable chair to sit in, only a hard chair and small bench. Not up to the standard of many English hotels which cost less than the Ibis. Restaurant was very good though.

Good place for an overnight stop.

Good hotel to use as an overnight stop. Room was large enough, clean and quiet. Supper was good value and breakfast was simple but more than adequate. Hotel run by a small team who did their best throughout to make the stay enjoyable.

Excellent for a one-night stop when travelling between Germany and UK. Bed was very comfortable indeed, and the evening meal was good too. The staff were friendly and easily accommodated my lack of French.

Excellent welcome and very helpful staff. The only disappointment was that, although we were warned in advance that the restaurant was closed, the receptionist/manager was preparing light meals, so we could have eaten in. The hotel was fine in all other respects.

Secure parking and good value onsite restaurant

Comfortable hotel coping well with the demands of Covid regulations

Obviously it's a basic and cheap hotel, but I was expecting more: the room felt dirty: toiled didn't flush, bathroom could do with a good deep clean, AC didn't work...

Great option for a night's stay en route south. Easy to find, late check-in, easy, secure and free parking. Only thing was the AC in the room did not work and with 34 degree weather, we barely slept. Other than that everything was good! Very nice service from the team.

The hotel itself is a little dated but the staff were friendly and helpful. The rooms were clean and the hotel has secure parking. We enjoyed our dinner there too. We stayed one night on our way back from a skiing trip and it suited our needs perfectly.

Good hotel. Staff good. Our room had no shelves in bathroom. Toilet separate but had no sink.