Overall Ratings & Reviews Hotel Collingwood, BW Signature Collection

I loved it great hotel the swimming pool is lovely and beach is very close would drfinetly use this hotel again

Bar area of the property is modern looking and bright. Blonde member of staff in there was very friendly. Breakfast was good, plenty of staff. Nice to have a swimming pool, although not very warm for such a small indoor pool. Requested a travel cot, phoned to check this request had been received which it had but still didn’t have one in the room on arrival. Then provided one unopened, with double bed sized sheets to use with it. The family room is position awfully - up a lift which barely fits a pram and person inside, and then down some stairs, so not ideal at all for families with prams. There is also no bath, again not great for young children, although this is something we probably missed on the room description. You’re directed to the room through a door off the lobby which requires a fob to open, but there is another entrance to the rooms the other side of the reception which is open to the public, so security in that sense isn’t too great. As others have mentioned, you have to pay for parking which runs until midday on checkout, and you can pay for extra if you wish to stay until the afternoon.

Great service, lovely breakfast and dining options which we used. Also the bonus of a swimming pool and games room. Will definitely return!

It was located close to the tub and lots of shops. But it is away from many attractions. The hotel seems to be going through Reno’s and I can see that the room I had was in needed an update. It was pretty quiet, except you can hear people above and water flushing. Not terrible for a budget friendly option.

A quiet respectable hotel a few minutes from town shopping, restaurants, entertainment and Seaside. Lovely bar and restaurant area with efficient friendly staff.

Really liked the hotel and location. Will be going back later in the year. Only criticism was the pool not being open in the morning. Otherwise great hotel with lovely staff! Shame the town is becoming rundown, the low lighting in the shopping area at night made us want to get back to the hotel asap.

We stayed in march with a 15 month old baby. Room was very good, we had one bed next to the wall, so baby was safe not to fall out. Excellent location of the hotel, quiet nights, good food choices for the dinner (steak and burger were especially delicious), also it was quiet during dinner times at both bar and restaurant areas. Water in the main swimming pool was too cold for the baby to go in, but we enjoyed jacuzzi bath. Also our baby had fun watching us play table tennis, American pool and table football. The only downside to mention is our room seemed a bit humid, probably due to some proximity to the sauna. We stayed 5 nights and interacted with different staff members, everyone were extremely polite, friendly and very helpful. Overall it was a very pleasant, relaxing stay, that we enjoyed.

Would definitely return here in the future.

Hotel was clean and comfortable, staff were friendly. Breakfast was average and had to pay £10 per night car park charge which we did not know about prior to booking. Spa was nice but there was a really loud noise which stopped it being relaxing

Perfect location, just a short walk from the beach and town centre. The staff are very friendly and welcoming, making the stay enjoyable. Rooms are clean, comfortable, and well equipped, with great amenities like an indoor pool. The breakfast was good, the overall experience is excellen.

Good location, well maintained with good breakfast options including gluten free bread

Great stay. We had a family room. The hotel staff were friendly and very helpful. The kids loved the bunk beds and use of the pool. Breakfast was excellent. We'd stay again

Good location, friendly staff, and nice pool, hottub and sauna - although there were no lockers in the spa area. Cleanliness and condition of rooms were not great however. First room I checked into stunk of smoke so I asked for a swap, the second room was boiling hot but there was no ability to change Aircon/heating preferences. So I had to check in to a third room in the end - not ideal after traveling all day and wanting to put your feet up and relax! I was on the third floor and the only available lift in the entire hotel is the slowest I've ever encountered. And I mean ever, in my life. It was faster to walk up 3 stories, but when you have luggage or heading to spa on the bottom floor, you have no choice. Will not choose this hotel again.

Nice hotel. Smaller than I expected. Convenient to walk to shops (and Christmas Market) and the main pier. Would stay again.

Very handy for beach and town centre. Shops and restaurants nearby. Helpful staff.

We stayed for a Graduation which was opposite hotel so very convenient. Chargeable car park at rear of hotel was handy. Great fresh cooked to order breakfast. We didn’t eat in the restaurant in evenings but did have a drink in the bar that was nice stylish decorated. Good choice hotel that’s a short walk into town (although a hill to walk up on way back). Nice rooms . Would stay again infact it’s our second stay here.

I was upgraded upon arrival, great! Lovely staff, nice clean room Half the price of he nearest Holiday Inn and Premier Inn. Perfect location 👏

Very comfortable and clean.

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Room was very nicely decorated. Everything was clean other than the toilet. The shower pressure was weak. Other than that, I really can't fault this hotel. I would stay here again happily.