Property is old, but service is good. Even I have a day tour need to get out earlier than they breakfast starting time, they prepared breakfast box for me. Almost not staying at the room. So, good enough for me to just sleep.

Clean room, amazing service, kind staff.

Execent location. Good and frienly staff

Room nice and clean Efficient staff who spoke good English Breakfast boxes available if early morning trips Water and drinks available free in the lobby Good location near to everything Breakfast good

Staff were amazing !!

Room was very clean and modern. Staff were great! Great location as well. Breakfast was also very good! I will definitely stay there again!!

Located right in front of Machupicchu train departure point. Breakfast was delicious and 24hr front desk with baggage keep service. Bathroom was clean and bed was comfy(pillow was too soft)

Very good

The room was clean and the staff was extremely gentle with us. The service in Los Portales is exceptional.

The staff was very kind. We had a good time. The shower was too strong ( we can’t arrange the power) That’s a little pity.

Room is clean but has bare minimum

Equipe impecável, com muita atenção com os hóspedes

Clean sheets and bed comfy pillows clean bath tub with jets. We had a great time with my husband. Room was quiet and affordable. Stuff was very nice and helpful. Free tea anytime and room service was nice. Soup is instant one so pass that but main dishes were good

Everything was amazing.

The staff were excellent at helping me settle in. Being an english speaking Canadian not knowing much Spanish this was helpful! Room service was always fast and delicious! I recommend the grilled alpaca (sort of like goat). I would just say potentially consider adding a larger selection to the menu however this is a personal preferance as there are many places to eat in Cusco. Location is super convinient as it is literally across the street from Inca Rail office to book tours to various destinations. Great all around stay

Given the price of the hotel relative to others in the area, I wasn’t impressed. I had to pay 10 soles for two bottles water because there was none in the room. The breakfast was ok, but again, given the price, I was expecting more. The hotel is overpriced for what is offered.

Everything is great, excellent location

I had a great experience at this hotel! I checked out early to head to the airport, but after my flight got canceled, I came back and they kindly gave me the same room again with no extra charge. The staff was incredibly helpful and understanding, which made a stressful situation so much easier. The room was very clean, and the location is perfect, close to everything. Highly recommend!

Located in in the historic district/staff more than helpful/great restaurant/clean room/I recommend without reservation

Great location, clean hotel, safe area away from the craziness of the plaza. The staff was very helpful.