The temperature this summer in Italy has been in the 90s and this should be no surprise this hotel. When we checked in to room #7, we were asked for our preference in room temperature, which was 20 degrees (C) and our host confirmed this was possible.
Two hours later the thermostat registered the same as when we entered (25 C). I called the desk, and they said give it time. 4 hours after check-in it was still at 25. I asked for assistance. They sent a technician which reported the room was working fine. Really?
When we returned after dinner at 10 pm, the room was at 25 C. I believe the hotel knew that 20 C was never possible due to their inadequate AC system, but they never disclosed this.
The room was not comfortable for sleeping, and if I knew this at check-in I would have left and chosen another hotel. Since I prepaid the room on Hotel.com they could not offer a refund.
I had a bad night of sleep because the room was too hot. In fact, in the morning, when it was 75 degrees outside, the thermostat was still at 25 C.
The property is beautiful, but I also wish their Hotel.com description accurately described the Spa Suites, which can be on two floors with a steep staircase. The bed and bathroom upstairs and the living space downstairs.
I am disappointed that the hotel is not prepared for summer heat, and since I have been traveling in Italy all month, this is the first hotel with an AC problem. So, if you plan to visit in the summer, pick a different place.
