Outstanding Breakfast! Lobby is missing a better sitting area. Overall great value for money property in a convenient location.

There was a great and varied breakfast buffet that was easily accessed,

Wide variety of options for breakfast buffet. Comfortable bed. Air conditioning which is not common in other hotels that I stayed at during this trip to spain

The main problem was the bad smell of the bathroom. Smelled lightly of sewage, insufficient venting. Breakfast was great. Location was fine

Very professional staff.

Great hotel and great room, the breakfast is really good as well. People at the reception are really welcoming and helpful

The hotel is easily accessible from the Metro Station. It’s walking distance to Plaza Mayor. Rooms are spacious and well maintained. Room cools quickly once the air conditioner is turned on. The breakfast buffet is superb.

Staff were all fantastic and personable throughout the stay

Room was beautiful. Crisp sheets. Beautiful linens. Comfortable. Great view of the lively public square.

Todo bien, solo recomiendo "ajustar" la puerta de la regadera, ya que de sale mucho elnagua. Y dar una botella de agua por dia de estancia.

Excellent property, very friendly staff, great breakfast buffet, perfect a so convenient location

Staff were fantastic and made the stay even better

Location was very good. It felt a bit more removed from the very touristy parts of Madrid, which was exactly what we needed, but still quite central and easy to access everything you plan to do in Madrid—it's still a short walk to Gran Vía. The breakfast spread was amazing. There were so many options, anything you would want for breakfast, they had it. This was the perfect place to stay during our time in Madrid and would definitely go back.

Great location. City center

Overall it is a nice hotel. Rooms were clean and comfortable with friendly staff. The breakfast is wonderful! My only complaint is the air conditioning struggles to keep up with the heat. It was around 100F each day; and the lowest we could get the room was about 77. We pretty much had to sleep on top of the sheets. We like to walk, and found the location nice, within 30 minute walk of anything we wanted to do.

Nice hotel, really good breakfast.

This hotel is perfectly situated—just a 20-minute walk from Madrid’s major highlights like the Palacio Real, Plaza Mayor, the Prado Museum, and the beautiful Parque de El Retiro. It's an ideal base for exploring the city on foot. Our room was spacious, with a generously sized ensuite that was both modern and well-equipped. The inclusion of Molton Brown toiletries was a luxurious touch that didn’t go unnoticed. Breakfast was a delight. While there wasn’t a traditional hot buffet, the spread more than made up for it with an exceptional selection of fresh fruit, creamy yogurts, artisanal breads and pastries, and a taste of local delicacies. The multiple coffee machines were a welcome convenience and something many hotels surprisingly overlook. Highly recommend for a comfortable and well-located city stay.

While I was hoping to love this hotel based off the amazing reviews I was disappointed in my stay here. The number one thing that affected my stay was the AC does not work great. The first 5 min of being in our room we noticed the AC was not kicking on and when you tried to change the fan intensity on the thermostat there was no change in noise. We went down to the front desk to inquire and the gentlemen said we needed to give it 20/30 min to work. Huh? Okay fine. After that we went back down to state it wasn’t working still, which he came back up to our room himself to make sure we were using the thermostat correctly, and when he realized we were, he said just to give it a little more time. After a couple hours the room was not getting colder we called back down, this time a woman came up to our room. When I opened the door and she was still in the hallway she said “oooo it’s cold” I was so confused. “Huh” I said? She walked in and stated again, “it’s so cold in here” I legit was like is this woman trying to gaslight me right now? It was so condescending. She looked at the thermostat and said that it just takes time for the room to get cold and we needed to give it more time. Well after that experience we were done. It did not get colder. The internet was also incredibly awful and there are no small towels given for the bathroom. Only large ones. Other than that it was okay but I wish they would have taken the AC issue more seriously.

Valentina was amazing

Amazing breakfast and lovely facility near the Gran Villa and shopping. Had wonderful meals nearby. The staff was very friendly and accommodating. The room was large with very nice bathroom. A/C worked very well as we were there in summer.