Overall Ratings & Reviews Don Raúl

Extremely friendly and helpful staff. High quality hotel, although rooms are a little small, but I think this is typical of the town. Some maintenance issues which were quickly fixed. Would highly recommend.

I really wanted to like this hotel, the setting and rooms were lovely, but the service was disappointing. As an international traveler, I rely on wifi, but the room I was assigned had no signal. Reception claimed not all rooms had wifi, suggesting I use the reception area instead. A hostel I had used prior in the same town offered full wifi. After some back and forth, I was given an upgraded room with wifi. However, the air conditioning started leaking water, and reception only fixed it by placing a bin under it, leaving dirty foot prints in the room during the process. Breakfast service was lacking—only the lady at registration spoke to me, there was an omelette station, but serving staff didn't acknowledge me nor anyone, leading me to get up from my table to ask for eggs. When I inquired about a direct airport transfer that morning, the receptionist told me it was too late to book for the same day, requiring 24 hours notice and suggested an expensive taxi or long public bus options. After investigating online, I found same-day bookings were possible and returned to inform her. (I had used a same day transfer from the airport to the town). She reluctantly booked me onto the 1:00 PM departure, after repeating it wasn’t available for a second time. When the transfer arrived there were 2 people, including myself, with 5 free seats. This unhelpful attitude was consistent with the wifi and breakfast service issues.

Great staff great location and great facility, rooms and bathrooms were small

Good service

This hotel is located in the main San Pedro Street, but the village is small and location does not add much. The staff were kind for the most, but the room only provides a bed, no reliable internet connection (you have to leave the room and go to the bar to get connected) and three out of the four days I stayed I had no hot water to take a shower. Now, considering that the temperature was around 0 degrees at night, take a shower in the early morning with freezing water is not very pleasant. I would not go back to this hotel.

I really wanted to rate this hotel higher, but just can't which is unfortunate because there are a number of great things about this place. It is great that they offer to set up tours for you as well as an airport shuttle but was hard to get the official confirmation that things were booked (but this did not affect the rating I have given). My main issues with the property were based on the lack of helpfulness of probably 75% of the front desk staff. A couple of them were great, but the others are just dismissive and not wanting to help with questions, so theu ruin the impression of the other helpful staff. My room was also as issue becuase there was a water leak in my bathroom which was reported but no one came to fix throughout by 4 nights there, which the problem only got worse. So, my floor had puddles of water that i had to use the towel to soak up to avoid getting my feet wet. Also the bathroom did not have hot water but once during the stay. What the cause was that is unknown, but it was unfortunate when your visiting in winter when it is very cold and all you do it shiver during a shower trying to get the dust of the day off your body.

The location was very convenient and quiet.

The central tree in the patio is an awesome place to relax after a walk or visit around one of the many sites in the San Pedro surroundings. The small pool is refreshing, and having the restaurant/bar makes it very pleasurable. And Don Raul is very nicely located. You can walk anywhere.

I loved the rustic feel and laid-back character of your establishment totally reflecting the surrounding area and the beautiful landscape surrounding the town.

A great stay with exceptionally friendly and helpful staff. Very relaxing

This hotel is in a good part of San Pedro de Atacama, right off the main strip of “downtown.” There are lots of restaurants, travel agencies, and shops nearby. The hotel is clean, and the facilities are nice. The breakfast is very good. My only complaint is the water in the shower did not get hot, and I’m not sure why because hot water came out of the sink faucet. The breakfast is good, and the staff is friendly and helpful.

I like most the kindness of receptionists that at all times where friendly and helpful. The rooms and bathrooms are too small.

Very cool hotel. No AC or fans in the room so it was very hot. Also very loud at night with a bar beside it.

Un lugar increíble, sus habitaciones muy acordes con la naturaleza del sitio

Don Raul is a good value. It’s clean and friendly and conveniently located. It does not have any extra amenities though and the bathrooms are tiny. One more we woke up and did not have any power or water. This was fixed quickly so not complaining just something to be aware of when you are trying to decide whether to shower at night or in the morning before a tour. Overall would recommend.

Pretty hotel though a little down to basics. We were allocated an older room that was small and had poor lighting but asked to be switched and the new one was a big improvement. All around a good experience

Location was perfect and the hotel has a unique environment however the room was very dark the bathroom as well with very old decoration. The paint in the wall was falling out; it was room 7

Architecture was interesting, feel from another era. Friendly staff. Very simple, rustic surroundings. My husband was bothered by noisy nights.

I liked the location and breakfast, but I didn’t like the bathroom ventilation because it didn’t have.

The hotel was the last one on the main street and therefore easy access of all restaurants. The breakfast doesn't start until 7:00 AM and almost all of the tours in Atacama start around 5:00AM and we didn't have breakfast even a single day. In fact all the tours in every part of Chile starts around 5:00AM and the breakfast doesn't start until 7:00 or later. We were only able to have breakfast for one day of our 13 day tour in Chile. Its better to book hotels without breakfast to avoid paying extra cost.