We made a last-minute booking at this hotel. We would have preferred a room for our entire party but at such short notice this wasn’t possible. The rooms we were given were spacious and clean. It’s very convenient for the airport bus and the red route of the City Bus Tours. A great location with several supermarkets and dining options. One of our party had a birthday and we were given a bottle of sparkling wine, which was a really lovely touch. Thank you!

Room was clean, nice view. No towels by the pool or at the gym and nobody to ask for one

Great location and lobby. The rooms however are tired

The Internet mostly did not work and was slow when it did work. A 4 star hotel must be able to provide a fast reliable connection. I did manage to stream 2 Netflix films during my 11 day stay but that was with many stoppages.

All good apart from the non-functioning air-con, though only a minor inconvenience at this time of year.

Rooms were a good size and had a lot of storage. One type of soap was provided in the bathroom for shampoo, conditioner and body wash. I expected to the room to have hand soap, shampoo, body soap/ wash and conditioner

Would definitely recommend this hotel. It’s in a nice area close to lots of bars and restaurants. Breakfast options were really good and the pool area was lovely. I went to the pool side bar in the evening and although I was the only person there, the view was beautiful and the bar tender, a guy called Bruno that came from another island to work for two days was lovely! He was so attentive and engaging

Overall, we feel like Vila Baleira is not really a 4* hotel. The rooms are fairly outdated - particularly the bathroom. We were a bit disappointed with the cleanliness, particularly as we could tell the floor wasn’t swept or mopped throughout the duration of our stay. The bed was comfortable enough, however the road outside is very noisy, and so if you are a light sleeper you will struggle. Our key card consistently failed to work for our room, to the point we had to be let in with the master key and there was mention of potentially moving us to another room. The next day none of this came to fruition, and it felt like staff didn’t really care. The excuse given was that it has “magnetised”, which we understand can happen but continued to occur no matter where the card was kept during the day. Although this sounds like a minor inconvenience, we found it really frustrating that we were having to go up and down in the lift multiple times a day just to get into our room. The breakfast was disappointing for €15 pp/per day, and so despite having already paid for this we had breakfast at cafes instead (which were nicer and cheaper). So that was a waste of money for us. The pool was nice enough, however there were not enough sun loungers for guests and you very often ended up sitting at tables, which was frustrating. The location was good - it was within a reasonable walking distance to lots of restaurants, cafes, shops and supermarkets. It also has good underground parking.

Lovely gel as you enter the lobby. Staff were amazing, very helpful and friendly. Room was spacious and comfortable. Sadly breakfast could improve. Scrambled eggs and mushrooms were cold bacon was tough. Difficult to cut. However a great variety of fruit, cold meat,cheese, bread and delicious chocolate cake

Overall we had a good stay. The room was a good size but had two twin beds pushed together each with wildly different levels of comfort. AC worked but not very well causing the room to often be just too warm. Parking in the garage was easy and the area had everything you could need within walking distance. The breakfast was okay and the bar/ restaurant were generally empty of staff and guests. If they upgrade their bedding and had a few more small improvements then this would have been great. I would stay here again if I had to.

The staff was very helpful didn’t matter what time of the day or night you called to ask for something they would bring it to your room in a few minutes

Nice place. Convenient parking.

Loved it there

The hotel was well positioned and gave easy access to funchal, friendly staff who were able to give good local advice for places to eat and go. Room was clean and well maintained and the foyer was well presented. Car parking was easily accessed via the lobby and affordable at 8euros a day, o erall a great place to stay

Loved our experience, great location and cleanliness. Great breakfast too

Great smaller hotel in good position for many restaurants. Lovely spacious clean rooms and good choice at breakfast. Only down side for me was that the restaurant didn't have any windows so felt a bit claustrophobic.

Bathrooms need to be updated. This is NOT a four-star property

The experience was average too noisy at nights people talking on the street very loud conditions of rooms some old and needs maintenance, staff was excellent

Really liked the balcony and the location, and the flexibility of the late check-in, those were great. Not so great: - Information provided at check-in by staff, particularly around the opening times of the hotel restaurant and room service, was poor - No menus provided at all in the room for food provided by restaurant or roof top bar - No room service in the evenings - Restaurant does not open at lunch but still has restaurant lunch hours displayed which led to confusion - Reservations for restaurant must be made day before or at the latest in the morning of the day of, no walk-ins, but was not informed of this at all (as this was during the business trip side of my travel, it meant I had to order Uber eats so as to not go hungry because I could not go outside the hotel due to work and there was also no room service available in the evening) - Breakfast food quality was poor, very disappointing - Given new towels that were dirty the night before check out - One of the twin beds was really loud, squeaking quite badly and awakening person sharing room with - Upon check out was told service charge tax had been calculated incorrectly and had to pay an extra €2 or so, that in itself wasn’t a problem, but when coupled with everything else that wasn’t great, this felt like adding insult to injury I felt that for a four star hotel, my experience here was really lacking and I was left frustrated and dissatisfied.

I like that there's alot of restaurants nearby.