We were meant to stay in the sister hotel, we were transferred to this hotel due to works at original booking and only notified the day before which was a bit unexpected as they must have known about the works in advance. We were promised a suite instead of superior room booked for our stay for the inconvenience. We didn't get the suite the first night but we asked why not and were told we got free breakfast instead. This was not made clear at check in. Once we questioned the situation we were upgraded to suite with terrace for remainder of stay which was a nice room. The staff were friendly and had good attitudes and were helpful. I think there could be improved communication in this hotel, for example once we were told we had free breakfast, this hadn't been passed on to the breakfast team. The hotel feels more like a 3 star but appreciate this varies by country and region. The breakfast is quite basic but good enough. The area for breakfast is quite busy and is quite tight for space. The standard room we stayed in the first night had no working air conditioning and this wasn't communicated at check in and when we told the receptionist the next day they said they knew already which raises the question as to why they didn't let us know. The room was very hot and made for a poor night's sleep, we had to open the window and there was a lot of noise outside. Sofia is a nice city, quite relaxed with good eating and drinking options. Not too much to see so allows time to relax.

Incredible breakfast including fresh Bulgarian yogurt and Honeycomb! Excellent location. Very friendly and helpful staff.

Everything was fine but the prices at the minibar didn't were terrible.

Very good breakfast limited shopping Arabs the area and limited taxis

The location is great. Outlets (or extension cords) for electricly powered personal hygiene devices (like waterpik) would have been nice.

The hotel is great, perfectly located and very comfortable. The staff at the reception could be nicer and more helpful. The tram is right out the door. We’d recommend the hotel!

Nice hotel

Conveniently located

Service is a little lacking.

Great location and room configuration. The carpet desperately needs to be replaced. The hair dryer situation is the worst of any hotel I have stayed at.

the hotel was very close to the center, it was clean but the personnel did not speak good english. communication was not that easy. I had requested a parking place for my car in their parking lot and they offered me a parking spot on the street in front of the hotel for 19 euros per day and if I left after 19:30 I would not be able to park again.

The location and condition of the hotel was superb! My only criticism was that there was as no air conditioning (cold air) due to the time of the year (March). This was very tough due to being on a high floor and the window only opened a few inches - it was boiling! There were no fans provided after I requested this - disappointing

The hotel is very nice, the breakfast is excellent, the only issue was the shower head but it was replaced immediately, and the fact that the lobby was in renovations and we didn’t know about it

Good hotel, perfect location, very clean.

The room barely had furniture and stains all over the rug; no special amenities for me and over all room!

The rug was full with stains and the room was very cold when I arrived. Had to leave the air conditioning on all night for a decent temperature in the room (20-21C) but it made a lot of noise and never stopped. They only have 2 or 3 dedicated parking spaces for the hotel and it is very difficult to find a parking space in the area. I use to come here 1-2 times per year on business trips but unfortunately I will have to find a different place to stay.

Excellent!

Road noise, toiletries not replaced. Broken lights not replaced

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Got switched from their other hotel the day before. However, this hotel was good. Only downside was no restaurant or fitness on site.