Soon after we arrived I realised we had made a mistake booking this hotel. On the way to our room - separate from the main building - we passed through what could only be described as a building site.
Our four night stay at the beginning of the season was meant to be a relaxing break, but when you have workmen working around you - even late into the night - the ability to relax proves a challenge. The refurbishment work being done was definitely needed. The hotel looks tired and, in parts, grubby. Whilst I understand some hotels are prepared to sacrifice the please of a minority of guests to do such work for the benefit of the majority of guests that follow, I want to stay in a hotel where the pleasure of ALL its guests is the priority.
Hotels should be obliged to tell its clients before they arrive that planned building work is being carried out during their stay so that the client has a choice of deciding to stay or not.
I had doubts that the swimming pool had an operational filtration system as there appeared to be no water outlet / overflow system working. The pool was actually closed for one day during our stay as they had chemically treated the water to such an extent it was not safe to swim in it.
I am sure the hotel will respond to this review with their generic apology, however, good customer service is not about saying you are sorry, it is taking steps to ensure you never have to say sorry to your customers.
I'm afraid we will not be revisiting this hotel.