I've stayed in many hotels and can't think of one where the owners went out of their way to help as much as here. At check in was greated with a very friendly host, without asking was offered a room upgrade. Extra's in the room such as a glass of sherry was a nice touch.
Nothing was too much trouble and whilst breakfast was a pre-order menu, the rules were tick exactly what you want and it will be made fresh for you.
When my wife woke up poorly, Lisa couldnt have done more to help, even blocking the room from other bookings incase we needed to stay.
Highly recommend, we will definately be back when in the area next