Overall Ratings & Reviews Pullman Guiyang

Most of the staff are ignoring or careless what the customer need, I stayed 6 night without my bed light, I informed the front desk and never got fix, 😢

Let me begin saying I am a hotels.com GOLD member and always read reviews but never leave them. This hotel was SOOO amazing I must let you know. As an American living and traveling often in China I try to always choose 4-5 star hotels for English. This hotel didn't disappoint. The man at the front desk was Jack. He gave me an upgrade and also allowed me a free late checkout. Wonderful service. The breakfast buffet was possibly the best I ever had...even at much more expensive hotels. The waiter Harrison and the waitress Shmiley were always ready to make my cappuccino and even hold the elevator and wish me a good day when leaving. The head chef, Louis Deng, he walked me around to tell me the different foods and which part of China they came from. I didn't get a chance to use the pool or gym on this trip so I can't comment on this. My bathroom was amazing. Huge bathtub with free bath salts. Shower was huge with a massive rain shower at high pressure. I truly give this hotel an 11/10!!! I sadly don't think I will return to Guiyang but if I ever do 100% staying here! Thank you for your wonderful service! =)

The staffs are not good customers care. Our room access card is being disabled for few times. We extend one night by bookig thru Expedia...We did show our booking confirmation to the staff to contiue for the occupancy. However, when we come back in the mid-night, the access card is disable...we are tired and wait for a while to re-activate our access card....Their reason said...the bookinng thru Expedia didn't arrive to their system...but there is nonsense as we had shown to them....

at night, the alley next to hotel sells lots of food..

Best hotel in Guiyang for me. Will return every year on business.

this hotel is great only 20 min from the airport. the rooms were great and very helpfull staff.

Great location and friendly staff. There was a small issue that I noticed my door was left open when I returned, possibly the cleaner forgot to lock it up.

The wifi in the room did not work. The hotel is next to a shopping mall and there is KTV in the hotel. The lobby is nothing to write home about The rooms are small

The hotel is 3 years old but was not designed to cope with flooding. The generator and all food were stored in the basement so when a big storm hit we had no power, running water, flushing toilets, food, functioning lifts for 3 days. The rest of the city was up and running after one day. Staff were unconcerned about the welfare of guests.

I recently had a terrible experience at this hotel. Hotel management completely disappeared for the first half of a three-day blackout/clean water outage, making zero effort to ensure guests had adequate light, food or clean, safe water to drink or wash with for days. A large group of us guests had to repeatedly request (and then wait long periods of time) for clean, safe water to drink and wash with, as well as water to adequately flush our toilets. This hotel could not help the power and water outage, but their service could have been a million times more efficient, helpful and timely than it was. They failed dismally to serve and protect their guests during a crisis. Further, I was promised a refund for the hotel stay that did not materialize, and that I now have to pursue from abroad.

its a beautiful hotel with beautiful services and amenities.

very nice hotel, a little off the center, but worth the money paid.

电梯很慢，平稳度欠佳，四楼健身房外围走廊充满烟味，应该是有一个茶室内的人，一边吸烟一边打牌，没有任何人管理，五楼自助餐的火锅牛肉片质量欠佳，不是现切，打扫碗碟的服务生总会推着食物垃圾车在你身边走过，味道难闻，服务本身要考虑的是客户是否方便，而不是自己工作怎么省事儿！

Hotel location, facilities and services are great. The worst thing is the elevator which doesn’t work as expected. Every time I went upstairs or downstairs, either my choice of floor (button pressed) would be reset, especially after the door opened during my ride.

酒店非常的高大上 應該是昆明最好的酒店了 各項服務設施都無懈可擊無可挑剔 重點是價格相對來說算很便宜實惠的

酒店位在熱鬧的貴陽火車站附近 重點是價格非常的親民硬體設備都在水準之上 吃喝玩樂都很方便 非常推薦入住

ホテルの裏には美味しいお店が多く、立地が良い

酒店地处市中心，交通歺饮购物都非常便利。

飯店的大堂很明亮,房間也很大很明亮,可惜枕頭不太適合我 我住在26樓,晚上還是聽得到馬路的汽車經過聲音,防噪音似乎沒有做得很好

Room is clean. Nearby shopping mall