Overall Ratings & Reviews The Palms

I like the view

The stay is comfortable and good. The staff needs to be pushed, but if you speak to any manager or supervisor they are very understanding and help.

Nice hotel. Had no problems. I thought it was a little pricey but would stay there again

Overall good hotel with easy access to the beach and a clean pool. Friendly staff.

Nice, clean and spacious room and bathroom. Hotel a bit dated, expected more premium quality for 4 stars and from the photos. Great breakfast but lunch (for an additional fee) portion was small and average. The beach is ok but not great.

Great hotel for the money. Great relaxing setting with well maintained grounds. Great beach and pool. Beach restaurant food was excellent as was the breakfast buffet. Staff were very attentive and friendly. Nightly entertainment was also provided in the form of live music. Would highly recommend. I didn't use the spa but prices seems a bit high compared to what you would find outside the hotel.

Great stay. Love the sorroundings. Was fun to walk on the beach and relax in the beautiful lounges. Internet was not working in room and buffet food could be better!

My husband and I enjoyed our visit to The Palms. It was a convenient location as Beruwala is near (we walked to it but it was a hike). Relaxing, breakfast buffet was great, staff was helpful, but internet was only in the public area and even then only in certain areas in the public area.

The Palms Hotel in Beruwela looks like it was built in the 70's and hasn't been updated since. The rooms are dirty, with antiquated furniture. The is no internet service available in the room. The Breakfast Buffet is the worst I have experienced in comparable Asian Hotels. The only saving grace is the friendly staff and great beach. Overall I cannot recommend this Hotel to anyone in good conscience - look elsewhere.

The property is beautiful with plenty of wooden architecture n greenery. That is where the pros end. We stayed for 3 nights with kids and regretted every single day. The rooms were musty with strong stench of old furniture. The room towels, bedsheets looked like rags from the last century. The buffet breakfast was the same on every single day with limited options. No fresh juice, no brown bread, cut fruits with flies on it. There are 2 restaurants, and one only serves buffet for all meals. The other restaurant and the in room dining has very limited options, especially for kids. The beach is dirty n littered as it is a public beach. Best to avoid this one at all cost and shift to it next door neighbor in the north. You will not regret at all.

Relaxing and generally enjoyable for our stay. Rooms with balconies very pleasant and a good size.

LOOKS TOO BUSY . PERSONAL ATTENTION LACKING BEHIND.SMALL INSECTS FOUND IN BATHROOM. THE LOCATION IS FANTASTIC AND ATMOSPHERE IS AWESOME. NICE SWIMMING POOL AND BEACH REACH IS FINE.

The Hotel has good Landscaping all the rooms are seaview facing the Beach its worth the Money.RoomService menu is very limited and they serve only till 11pm

Hotel could be better maintained.

I was here with my mum and sister for a couple of nights and it was worth every penny! We were given a room better than that was originally booked and the staff was always really helpful and friendly. The food wasn't as great and was still expensive. Overall, excellent place for a short stay with a lovely pool, garden and beach!

It was overall good but can be improved by adding a few more items in it's cuisine and also having their own transport facilities. An absolute necessity for tourists!! After all people from all over the world are coming to this hotel too and wouldn't have to be running around finding and fixing taxis from local vendors by being asked sky high prices for traveling!!!!!!!

Overall the stay was pleasent! Although we booked a Garden view room most of our garden was blocked by a cement wall. However the staff was top notch and hotel it's self was very beautiful!

Thoroughly enjoyable overall

nice beach but we had a cockroach in our room and the sheets were dirty.

First stuck us in a horrible room which smelt, horrible staff who had no idea, crap food, gym and opening hrs for gym and pool where terrible. The beach was nice. Waste of money, staying in a 1 star hotel provided us with better food and customer service.