The staff very much made this hotel worth maximum ratings. They were able to accommodate my need for two separate beds without issue and honor what I thought I was booking. The breakfast was great and made the stay a good value. The gym and pool close at 2000 - it would be nice if these were open longer.

Clean room, large bathroom and shower. Reception Staff very friendly and helpful. Balcony and views beautiful. Breakfast was lovely quality and great choice. Carpets are tied and general decor needs attention (a little battered). Gym not good, no treadmill and bike seat broken/damaged. Didn’t bother using 😕

Very nice and helpful staff. Property is spacious, modern, and in a great location on the slope of Etna.

Good value

Very clean and big rooms. Staff excellent, especially Dario. Gave tips on Mount Etnea, directions , time Togo etc. he was very helpful.

Great room very clean, only a pity there was not coffee/tea available in the room

Séjour d'une nuit avec 2 enfants, nous avons choisi l'établissement pour profiter des piscines. Hôtel, chambre, accueil et petit déjeuner très satisfaisants. Nous avons par contre été très déçus car l'annonce indiquait une piscine extérieure et intérieure sans limitations d'accès, alors qu'en fait la piscine extérieure n'était pas utilisable (non chauffée) et la piscine intérieure n'était accessible qu'avec la partie spa. L'accès au spa est quant à lui inclus pour 1H seulement dans le prix, au-delà il faut payer 30 euros par personne. De plus l'accès au spa est interdit aux enfants, en dehors de deux plages horaires le soir. Enfin le spa est fermé certains jours, il était fermé le mardi après-midi de notre arrivée. Michele à l'accueil a cependant tout mis en oeuvre pour trouver une solution et se rattraper malgré cette grande déception. Merci à elle. A noter : Bonnets payants à acheter pour être autorisé à accéder à la piscine...

Ottimo

Bien accueilli, personnel super sympa

Nous avons passé un merveilleux séjour. Proche de l'Etna, excellent service et propreté de la chambre impeccable. Nous avons apprécié la gentillesse et les conseils de Dario.

Thank you for a suprisingly and nice stay. We choose this hotel because we needed a place to stay when our originally planned accommodation was cancelled. Instead we had to rely on Hotels.com and the friendly staff at Esperia Palace. The hotel area is clean and quiet, and with the air/climate some higher up, was refreshing now in August. Nice rooms with spacious and clean bathrooms. We hadn’t planned for visiting this area close to the volcano, but Zafferana Etnea is a lovely town. Just know that you have to walk 15 min from the hotel to get into the centre, and that the streets from the hotel is not that welcoming. Nice Spa and Pool-area. PS: remember to bring swim cap.

Das Hotel hat eine grandiose Aussicht bis nach Taormina, auf den Stretto und das italienische Festland. Das Frühstücksbuffet war toll, das Zimmer geräumig. Das Personal war sehr freundlich und zuvorkommend.

Leider wird der Saunabereich um 19:00 Uhr schon geschlossen, das finde ich für ein Hotel in dieser Kategorie nicht richtig und leider kein Wasserkocher auf dem Zimmer aber ansonsten alles perfekt

Gentilezza

Hôtel calme, propre, belle chambre, l’accueil sympathique, ils nous ont bien aidé pour les visites a faire.. Par contre le petit déjeuner ca vaut a peine un 3 étoiles.. Très pauvre.. dommage

Jeg vil ikke ligefrem kalde det et femstjernet, nok nærmere et tostjernet. Wifi kunne ikke nå vores værelse, værelset var slidt og hotellet virkede nærmest lukket. Der var ingen vand på vores værelse, og i stedet for at give os et nyt, måtte vi i stedet vente på, at det blev fikset. Det eneste positive der er at sige er, at fra hotellet tager den en halv time i bil til Etna.

La struttura è ben curata e le stanze sono comode e pulite. Grande pregio della struttura è dato dal receptionist che con la sua grande disponibilità e cordialità ci ha accolto, consigliato e supportato . Gentilissimo. Buona anche la colazione. Torneremo sicuramente

Modern spacious rooms (not all with full sea view), nice spa but expensive (24€) and open only some afternoons, breakfast could be improved (no fresh fruit salad or fresh orange juice, no vegan products or other milks) served in a place almost without windows.

Bella struttura vicina al centro di Zafferana. Buon punto da cui visitare l'Etna e la zona del catanese. Stanze grandi e pulizia giornaliera ma nei 4 giorni di permanenza non sono stati mai cambiati gli asciugamani del bagno. Colazione abbondante e varia. La connessione internet a volte saltava ma era forse dovuto al cattivo tempo. Bella piscina esterna ma non utilizzabile per le basse temperature avute nel periodo del soggiorno. È presente però la piscina interna riscaldata della spa che ha il difetto di essere solo a pagamento, poiché inclusa nel percorso spa. Non abbiamo provato il ristorante della struttura ma in zona ci sono molti posti dove mangiare bene al giusto prezzo. In conclusione una buona esperienza.

Abbiamo sciato e poi ci siamo rifugiati in questo bellissimo albergo... Da rifare!