The rooms and property were clean and the staff were helpful. The rooms were hot (we were also there during a record heat wave), but for a 5 star hotel at the price point of this one I didn’t expect to be uncomfortable in my room irrespective of the outside conditions.

My wife & I had certain expectations for the hotel with Mandarin Oriental brand however were not very impressed. While the rooms were comfortable the cleaning doesn't seem to be a big priority for the staff. The rug in the room was pretty stained, there were fingerprints all over the glass and the drains were clogged. In the lobby many of the chairs were old, stained and worn out. They also do not have updated technology. They do not provide a Smart TV or a Bluetooth speaker for the room like most hotels do these days. Lastly the location is a little away from most attractions but it wasn't too difficult to catch the trolley each day.

Our room was a lovely spacious duplex. The location in the museum district was charming. Staff was very friendly and helpful for all of our needs .

Good food, clean rooms although a bit small, great neighborhood

We stayed in a Deluxe Room the Mandarin Oriental Conservatorium for 5 nights, and we were disappointed. They put us on a floor that was undergoing renovations (our hallway was covered in painting tape and had unfinished light fixtures), and our room had non-functional ventilation and sparse seemingly unfinished decoration. Our room also had no view (despite advertising a city view) and the bathroom was smaller than advertised. We raised all of this after one night, and mid-way through our stay they upgraded us to a better room on a completed floor with little argument (which was appreciated, but it seemed to acknowledge that the original room was not acceptable). Some of the service was poor, we ordered in-room dining one night and after our food was delivered, the staff accidentally tried to deliver us the same bottle of champage that we didn't order, twice. We called down to ensure that the champagne we didn't order wouldn't be on our bill -- but sure enough there were unexplained "minibar" charges on our bill from the same night. Again we raised this and these charges, as well as the original in-room dining charge, were wiped from the bill as a make-good. The staff did their best to fix things up, but we were disappointed that this is the experience we had with a well-known luxury brand hotel like the Mandarin Oriental. We would not stay here again, and we will think twice about paying a premium for the Mandarin Oriental name going forward.

Exceptional service and hotel . Beautiful amenities and great location

Not a oriental mandarin standard

A true 5 star. Absolutely exceptional service and standards

In the heart of Amsterdam, where canals softly gleam, We found more than a stay—we stepped into a dream. At the Mandarin Oriental, grace lives in each art, But its truest reflection is the soul of its heart. At the front desk, with warmth that no ledger could hold, You welcomed us not as guests, but as stories of gold. With smiles that remembered, with kindness so rare, You turned simple moments to treasures of care. To the doormen and security, steadfast and true, Guardians of comfort in all that you do— With a nod, with a gesture, with dignity shown, You made every entrance feel like coming home. To the kitchen, the chefs, where passion takes flame, Each dish was a poem, no two quite the same. You nourished our bodies, delighted the soul, With mastery, precision, and a craftsman’s control. Room service and rooms division, seamless and kind, Anticipating each need as if reading the mind. In each folded linen, each detail so fine, You whispered of care in a language divine. And to the concierge, with wisdom so wide, Guiding each step with elegance and pride— You opened this city like pages well read, With insight and beauty in all that you said. Together, a symphony—each role, each part, Performed with devotion, with grace, and with heart.

Impeccable stay at the junior suite. You would not want to leave the room! Luxury and legendary service at the heart of Museumplein, just steps to Van Gogh and Rijks Museum. World class shopping and plethora of wonderful coffee shops and restaurants are all around.

Great location for museums and in an historic building. Not to mandarin standard however - older property that’s been acquired from an other hotel operator and the renovation is ongoing. Had no heating in my first room. Lighting flickered in bathroom. Speakers in bathroom weren’t working. Housekeeping failed to attend turn down on first night. Hit and miss hotel going through transition.

Such a special hotel. It is a luxury experience from the moment you set foot in the lobby. The building is so beautiful and it has all the special touches a mandarin oriental offers. Special mention and thanks to Richard at the concierge desk for ensuring we have the best experience.

Note that Junior Suite 332 is above the hotel restaurant. They do drumming on Friday and Saturday evenings. You can hear it. The room is very spacious but it's not exactly female friendly - push button toliets that break your nails, manly smelling soaps, heavy doors, no light in the bathroom to put on makeup. The room is very dark and all the lights are "eco" so they turn on and off every few seconds sometimes. Once I was in the bathroom and all the lights went off entirely. At night the room is so dark. Would have loved more lamps. But the bed and pillows were so comfy, room service was good, mini bar was nicely stocked. Much of the staff are so sweet and wonderful. And it's a beautiful hotel overall. We had issues with the heat in our room (it got to 80 + degrees) and it took a good 36+ hours to get that fixed (which I just thought was way too long and we had to ask 3 times about fixing it).

Very very good staff. They gave us complimentary upgrade to penthouse. Amazing service. Christina at front desk was very very courteous and helpful. All staff is amazing even at the entrance .

Staff was lovely

Nice property.

Great staff and ambiance.

great front desk service

Perfect location, walkable distance to all areas. Staff great. Very clean. Only issue was the electronic buttons in the rooms. Complicated, and often pressed on when wanted off, or vice versa. Same with toilet button for flushing. So small that a female's fingernail would be broken should she attempt to flush the commode. Really need to rethink those items.

Staff was amazing, only one (minor) complaint. The lighting in the room as well as the elevator was very dark. I needed to use my iPhone flashlight :-)