The right hand side lift was broken but they both shared the same call button and it was stuck on the RHS lift, meaning we couldn't get into our rooms properly without finding a staff member which was difficult considering it was 00:30. Additional i had no hot water for a shower. Not worth the price i paid and definitely not what i would epect to see from a 4 star hotel

Hotel looking very tired.

Central location

Great value and 5 minutes walk to carpark. Roof sky bar on 25th floor is very good with fantastic views !!!!!! When it’s open!!!!! Came back from a show at the Hippodrome Theatre (15 minutes away) and the bar was closed, this was 11pm on a Thursday evening. Not happy and nowhere else to go locally.

The worst 4 star hotel I’ve ever stayed in. The room was okay but the lift wasn’t working. The shower in the morning was lukewarm even when running for over 5 minutes. The tv didn’t properly work as couldn’t view the guide! Avoid!

Stay was ok but shower didn’t get hot and towels were stained! Hotel also felt a bit tired and in need of redecoration where there had been damage to walls and ceiling paintwork which Great location though and breakfast was yummy.

Car park did not work. This lead to us having to park outside while we run into reception to ask how this worked. You are not allowed to park right outside the hotel which is not sign posted which results in us having to run from reception as we received a parking ticket. Had to park in a different car park which again we were not made aware you can pre book this with 20% off. They also don't explain that you don't need a ticket and therefore we ended up having to pay for the 2 parking charges costing £40! The spa ect was not explained to us and what they had to offer. The posh restaurant which we booked for on the Sunday especially for the roast at 5pm was shockingly bad! We rushed to get there on time for 5 only when we sat down we were not given the sunday menu so after 10/15 minitues of waiting only until we went up and ask were we told we cant have this and that we could only have 2 course and was limited to what we could have. Also to mention we wanted 10 minutes before a drinks menu was given to us. We ended up walking out and going elsewhere and staff didn't even seem to care or try and stop us from leaving or offer an alternative.

Not good. Wouldn’t amend my booking that was done wrong, then the woman spoke so loud and gave us a useless room. Left after 2 hours. Lifts don’t work well. Shambles.

located 10 mins away from New Street station , lots of restaurants and bars around room views are lovely and all amenties catered for - mini bar , ironing board/iron breakfast was beautiful

Lift didn’t work, smelt awful and the front door didn’t work. Substandard for the price paid

Hotel was fine, a little dated in the bathroom for a 4 star and one lift wasn’t working so longer waits

Good room

No temperate control in room, it was very cold) Called reception to be told it’s been turned off in all rooms) Very loud music coming from the floor above until 1am, no advanced warning of this at the time of booking. No hot water in the room after 9pm, again told by reception that it gets turned off and would be back on in the morning. All in all an extremely disappointing experience. We will not be returning to the Cube.

Good

Large room with a great city view

overpriced for what it actually offers

Great value for money. I think the AC still isn't working which is not a problem at this time of year but will be in the summer! Breakfast is high quality...excellent

hard to check im

twin beds were diffrent sizes - notified but no responce no hot water - notified, no reponce, said they will check their boiler. lol does your hotel run off a combi boiler? im a boiler engineer. did not get clean towels, waited and notifed twice. would never stay there again, waste of money, would have been better off at a premier in and would have saved some money as well. worst hotel i have ever been to.

Sewage smell from room, cold water in shower and lamps dont work