Overall Ratings & Reviews The Westin Playa Bonita Panama

Unfortunately a number of restaurants on property were closed and staff gave poor information e.g. that the Italian cafe was only closed on Sundays (but it was also closed on Monday). Really not good selection of restaurants for an independent traveler so went off property to eat. It seems that the hotel is basically a tour location

Quiet, the club area had a decent selection of food

The fixtures were coming a part and things were outdated. They don’t have as many activities. Was unclear of what was for a private party and what was included.

Everyone was very nice I loved it

We loved our time staying at this beautiful resort. Everyone was so nice and welcoming. The service was fantastic. Beautiful and close to everything. I would recommend it to anyone!

Bar tenders were nice but front desk staff was rude. Gym equipment was outdated and treadmills did not work.

Excellent place

I regretted booking here, simply because it felt like walking into a hotel in the US. Nothing Panamanian about it. Very expensive food. Full of Americans. There were very limited food options for breakfast, other than the expensive buffet. We ordered room service once, but it took two hours to arrive. Nothing to do in and around the hotel. Rooms are comfortable and clean.

Pros; The staff were helpful and accommodating. Honestly one of the best Pina Coladas I’ve ever had. Never crowded and pool activities were fun. I liked the dance lessons. Food was great, especially the a la cartes. Cons: Room was a little run down and one day they took all our toilet paper away and we had to walk down to the front desk to get more. Overall, would go back for sure!

We inquired prior to check in about laundry available. We where sent to the 8th floor to run a load of laundry, mainly baby and kids clothing. There is no laundry available for guests, despite what their website says. We wondered to the front desk who told us they can run a load for us. They took our laundry and said it would be back in the morning when our room was cleaned. They kept our laundry for two full days after it being dropped off. This left us with no clean clothing, we have a baby and a kid, we had to sleep in dirty clothing two nights in a row. We called multiple times asking where our clothing was, we where told multiple times it will be up in an hour, in 15 minutes, we stopped by the front desk to ask for it three additional times. Going on our third night with no clothing my husband demanded someone go find our clothing. Our laundry had been done and sitting somewhere for a while. The kicker of this is we are being charged almost $300 for a load of laundry that was mainly baby clothing. We would have NEVER allowed the staff to take our clothing if we knew they would charge that amount to keep our clothing from us for almost three days to clean a load of baby clothing. Next, the website shows incorrect hours for restaurants and almost all of them are closed until 6pm. The food was ok, not great, but the kicker is on multiple occasions one persons food would never show up. The server would drop off three out of four plates and walk off and never come back. AVOID

The property is nice and spacious. The only issue I had was my sheets and bedding smelled sour or sweaty so we had the housekeeper changed them out the next day.

Location was great. Easy 45 minute ride from the international airport and less than that to local attractions. Food was great at the hotel and always had plenty of options for adults and children. Note: We had the premium package and would recommend. Kudos to the staff for keeping the property, rooms and pools clean at this large facility.

The hotel itself was lovely and the pools were great. I loved being on the ocean, but the beach itself was not very good. The resort was at least a 20 minute drive from the city, and the traffic over the Puente de las Americas was awful during rush hour The resort is also somewhat remote. I wanted to go out to dinner one night without going into Panama City and I found it very difficult to find a decent restaurant.

The staff were not very helpful and the food too expensive

It was hard to get service alot of the time..there were a few good servers that were attentive. Was dissapointed that we had to miss the first 2 days of our booking and the resort refused to reimburse us or give any perks of any kind. They also advertise a swim up pool bar which was one of the deciding factors to stay here and the only opened the swim up bar on the weekend. The bars also ran oit of alcohol alot and we paid for all inclusive.

informa

Noise coming from room next door through the ajoining doors.

the property could be amazing with some attention ( TLC) the are around there is not much to do and even less for some foreigners that might not be adventurous so some helpful tips to the local area. maybe refresh the greenhouse and give tours, a quick guide to places close by to get food or grocery items etc...

Property was great but needs TLC in the pool area and rooms . bar staff was great. Excursion desk was amazing. front desk needs to inform what is included. I had free breakfast and was never told until a staff mentioned in a casual conversation with a waitress. Small improvement needed but recommended

The location is extraordinary if you wanna get away from the hustle and bustle of a big city, but at the same time it’s also an issue given that there is nothing else around it. Everything is within 10-15 minutes distance in an Uber ride. Going to the city for dinner might be an issue given the traffic and the fact that you have to cross the only available bridge to downtown. You will have the option to schedule tours from the hotel to an independent company that is unreliable and expensive.