Your emails are incorrect & your information way out of date. This hotel has closed down months ago & you have failed to keep us accurately informed. This would have been just awful if we had arrived in the dark in the middle of no where Omarama. The hotel was deserted locked up & obviously unkept when we arrived. Fortunately Distinction Heritage Gateway was able to fit us in & receive us & transfer our Expedia booking.

Well , this might be the Grand Budapest Hotel in Omarama. You can certainly imagine the picture when you set foot into it, how living its bar could used to be. What makes it so attractive to me is its yard, which is a whole endless grass land reaches to the horizon. It is perfect for running with your kid and observe the galaxy at night.

We were moved to the Distinction Heritage hotel, just up the road, as this hotel was closed, which was lovely. We were very happy and had a lovely stay.

It is beyond my imagination that Hotels.com could not have alerted us the hotel we were planning to stay in was closed. Sure, we were moved to another hotel. However, we were alerted of this changed by reading a paper notice taped to an abandoned hotel. Imagine if we had arrived late at night, with no lights on. Do you really expect me to understand how an internet-based company such as Hotels.com could not have sent me a text to alert me of the change?!? You cover me requested to review hotels the minute I check in and the minute I check out, but you cannot provide an early warning about a closed hotel?!?! Unacceptable!!! Thoroughly unacceptable in every way

We were shunted from a hotel in Omarama that we had booked because of an earlier seasonal close than anticipated. Advice was that it would be an upgrade whereas in fact we were put in a very dated hotel with an unclean room with terrible carpet stains, non functioning smoke alarm, poky shower with curtain and shower rose which hardly functioned. All in all a very unsatisfactory experience and grossly overpriced. Definitely do not recommend this hotel.

Great place in a great location. Very convenient when travelling the area. Great rooms and great breakfast. We loved our stay there!

A little tired but clean and comfortable and friendly

Property is tired and in need of many modernizations. My laptop has a bigger screen than the tv in the room. Tap would not stop dripping ! Breakfast was good , people were nice

The room was large and comfortable. Very clean. The decor is period kiwi Motel1980s chic. Has its own charm but looking very tired. Dont be out off. It's a place to sleep.

It was hotel. Breakast was great. We enjoyed to stay there

Apart from a leaking toilet everything was in order. We paid about $30 for the full buffet breakfast and it was worth it.

Great hotel about 1hr away from Mount Cook with a lot of character! Very nice cooked to order free breakfast! Manager is very friendly and accommodating! We stayed 3 nights and loved it! Will definitely come again!

Staff & breakfast were excellent & suggestion of dinner at Distinction was great (yummy dinner), but the bed was terrible, the worst I've ever tried to sleep on.

BASIC AND DATED I THINK IS THE BEST WAY TO DESCRIBE THIS HOTEL. EXTREMELY HELPFUL AND FRIENDLY STAFF

Very tired and run down but not a bad place to stay we there seamed to only be one other person around which is a shame for them would love to see it doing better

Staff were friendly and helpful. Place is dated but adds to its comfort, we enjoyed our stay.

The Hot water and Cold water come out of 2 separate faucets. The rooms need upgrades. Its spacious but jaded and needs a urgent refresh.

Owners were lovely, as were the kitchen/ dining area attendants. The place had so much character. David and Wayne were very welcoming and helpful. The view from the dining room and our room was magnificant. Breakfast was the nicest Mark and I had eaten. We decided to stay two nights instead of one.

The place is a bit tired but staff were friendly and breakfast was excellent.

Good accommodation for a overnight stay