Buen Family Resort, aunque era Solo Travel. Los cuartos limpios todos los días excelente servicio. Desde la entrada hasta la salida el equipo de trabajo muy amable, atento y profesional. Buen buffet desde desayuno hasta cena.. lo recomiendo para Familias no para Solo Travel. Lo unico que no me gustó fue que el Resort no cambia USA dollars porque no tienen muchos visitantes de USA .lo veo injusto todo cliente debería ser tratado igual no importa de donde venga. Tuve ir en un taxi hacia Puerto Rico Mall para poder cambiar.

Self service food was excellent staff very helpful great that they have a courtesy coach that takes you down free of Charge to the beach

Great stay, food was good.

Excellent choice of breakfast

Super Lage mit Blick auf den schönsten Strand im Süden. Shuttlebus zum Strand ist einmal die Stunde kostenfrei am Start. Man sollte wissen das es am Strand weder Liegen noch schattenspendende Schirme auf Hotelkosten gibt. Aber alles ist fair bezahlbar. Auch Taxifahrten vergleichsweise günstig. Die Zimmer sind etwas abgewohnt und könnten eine Renovierung gebrauchen. Sonst insgesamt die erwartet gute Riu Qualität. Personal hervorragend und sehr kinderfreundlich.

The location and view was the highlight of my stay , ,additionally the staffs at check in was amazing and super helpful.

Clean room, friendly staff, great location

smiling and service-minded employees, clean everywhere, beautiful view, good pool areas

Don't like it

I've been to many Riu hotels and this was a disappointment. Beautiful views but food options were limited, hotel needs Maintenance, room was small,

Staf, food, lokation. Everything very good for the money.

El servicio es pésimo desde el front desk hasta el servicio del restaurante buffet , no tienes agua en el tigre tenia que ir a buscarla a sport bar, no tienen servicio en el refri de nada , lo único que daría cinco estrellas a la limpieza de la habitación , los empleados se quejan por no tener personas para trabajar .

The view from our room was outstanding. The room itself was spacious with lots of hangers and room to put clothing and unpack and keep suitcases. The washroom was huge. The bed was comfortable. The balcony was large with a place to hang and dry towels and clothes if needed there was a kettle and a mini fridge. The resort was full of people, but never felt that way there were lots of kids and families, and the customers and staff were all super polite. There was always something to do and somewhere to sit never had to wait. The staff works super hard. I’d be up early in the morning for a run and see staff washing windows top to bottom washrooms floors very busy trying to keep the place spic and span. Lots of front desk staff and people asking if there’s anything you needed it felt like a real relaxing holiday. It actually feels like home when we stay at RIU.

I think the hotel is good value for money the courtesy coach taking you down to the beach was excellent no real complaints

Everything was great.

They are keen to change the towels and sheets but the rooms didn't seem particularly clean. At meals they are very friendly and rush to clear away plates even before you have finished, but trying to get water or warm coffee often took a while, and replacement cutlery was hard to come by and ran out half way through meals. My wife had a couple of bouts of vomiting and I gather that several families on different floors had a similar experience. I found all staff friendly, willing and helpful. Food was plentiful, though a little repetitive and tended to get cleared away so late arrivals had a poorer selection.

Quite alot of noice in the food area. We all got sick after being there, so we did not dare to eat in the all inclusive all week.

Utspädda drinkar, vin, öl. Magsjuka gäster. Fick info om att det går magsjuka på vårat hotell från närliggande boende. Även i tidningar i Sverige framkom informationen. Men ingen info från hotellet annat än att många handdesinfektionsflaskor plockades fram och personer stod och gav gästerna sprit i handen innan man klev in i den nedre matsalen. Informerade receptionen att vi sett en mus under en självbetjäningsbar bredvid receptionen. Kackerlacka ute i korridoren. Många fimpar utslängda utanför balkongen.

Amazing views from bedroom balconies. Very clean and staff friendly and efficient.

We are a young family infant and 4 year old. Traveling mid January to escape the cold weather in Ireland and the long January blues. When we arrived the hotel charged us an extra €450 ish because they claim the Expedia booking was for 2 infants and that I had 1 infant and 1 child. Hotel or Expedia would not except responsibility and said it was a technical error so muggins just had to pay it. Was definitely something going on because I talked to another Irish couple with 2 kids and the exact say scenario with them. There was a vomiting bug in the hotel and 3 of us end up catching it was absolutely horrific. The drinks menu had a limited choice and you couldnt buy anything extra that wasn’t on the list. The buffet was poor and a lot of cross contamination going on with the chefs and the food not nice to see after a bug so we end up just eating out in restaurants the whole time after that. If your in a wheelchair or have kids in prams forget about it because it’s 2 lifts and a walk across the main pool and out to the steepest hill in the world to the kids pool and kids club madness. No kids mini disco after dinner because not enough kids in the place only a sea of grey. In short if you have kids and are used to a particular standard from all inclusive holidays stay well clear of this place. All the gym was disgraceful and not a real Rui hotel very poor