Front desk staff was really slow but got the job done.
The room itself is okay at best, very dark and kinda dusty. Water leaked from the bathroom sink, so the floor was always wet and we had to put a towel on the floor. During one of our nights there was no hot water, but on the other two nights it was fine.
The biggest problem, as commented by other guests, was that the soundproofing was non-existent. You can hear what was going on in other rooms (due to heating pipes I assume). Luckily for us, the noise stopped around 9pm, but it was uncomfortable hearing everything said in the other room, knowing that it was probably true the other way around as well.
The upside? It's close to the center. It's easy to walk to other places. But that's about it.