Bathrooms need to be upgraded

My first night I couldn’t sleep because of a barking dog, the dog barked until 1-2am. I didn’t realize it was a dog friendly hotel I was also had a bite on my back. Thank goodness I had extra beds to switch to. Otherwise safe staff was very nice.

We had a lovely stay as a family. The hotel was clean, safe, and comfortable, and the staff was incredibly friendly and helpful. Everything was well organized, and we felt very welcomed throughout our stay.

Volcano view

Nice place and excellent staff.

Excellent I’m so happy for stay my family have thankful with the gays who work the night shift very professional. Thank you, see you soon

Great location & Price

Property is in short distance front Central Park, and quiet staff is very helpful , friendly. Personatly my best choist.

Poorly costumer service

This quaint hotel is conveniently located within a 5 - 10 minute walking distance to Central Park, La Merced, El Arco de Santa Catalina and plenty of good restaurants. The staff is friendly, attentive and helpful with directions and general questions. The common areas such as the kitchen, patio and main floor restroom are kept very clean. Second floor passageway has an extraordinary view of el Volcan de Agua. Shout out to Roxana and Cesar who manage the front desk. They're communcative and super nice people.

Front desk was very friendly and helpful, always had suggestions to where to eat and go. We where able to book all of our tours with them and thy provided excellent suggestions and comments. Will definitely be staying here again in the future

This hotel is one of my regular places to stay if I am in Antigua more than one night. The staff is friendly and the rooms are clean.

Parking on the street was the biggest complaint

Staff was friendly, welcoming and very helpful

I found the hotel to be exceptionally clean and I felt very safe and comfortable there. It was quiet and i got a very good night's rest.

Noisey families with children, no hot water,

It was a nice property and the staff was extremely friendly.

The location is great. All restaurants and shops in Antigua are just steps away. It’s nice and clean (with the exception of a huge hole in one of the bed’s fitted sheets) and decorated really cute. However, the walls are really thin and you can clearly hear other guests in their rooms. Also, everything squeaked. The beds, the bathroom door, the fan. What I’m most disappointed in is that our rental car was broken into during the night as it was parked right out front. A window was smashed and our shoes that were left in back were stolen. The officer we talked to was really disappointed in the check-in staff for not asking us if we have a car and informing us of a safe place to park. He says this happens on this street a lot and it’s very poor customer service to not warn us. To summarize, it’s a decent place to stay in a convenient location, especially for the price, but don’t park your car on that street.

The staff attention is warm and excellent. There is only two things that this hotel could improve: The breakfast time starts at 7:30AM but most of the tours in Antigua have a pick-up earlier than that, we stayed 7 nigths but could have only 3 breakfast. Rooms need better fresh air ventilation, the temperature outside is fresh but the room at the end of the day is very hot and humid. You will need to keep the door open with the fan at full speed for some time to push fresh air into the room.

Good location near the Central Park. Beds were comfortable. It's the rainy season so there was a little musty smell in the room when we arrived. It was good to have a fan in the room. Coffee was available in the 'dining area' but was not made until late morning. Would have been better earlier. Wifi was good.