The towels have a lot of starch, very rough there was only one towel, and on Sunday morning they started doing work with a lot of noise and the worker singing.

The hotel food was poor, but nothing compared with the front desk completely unfriendly, l need to leave early asked for Coffe and she said that l need to wait for the change even so l pay for breakfast, they open at 7:30 am and l need to leave at 8 so l wait for the next front desk whose didn’t make the coffee but rather than from night shift when she told me that she doesn’t know how to the coffee machine worke so on the my coffee came of bad manners from the kitchen to the reception 👎👎👎👎👎 The internet or WiFi the same so l didn’t like it at all No More Again!

The restaurant is excellent service

Everything was excellent

The lovely picture of the inner courtyard is really the only thing lovely about this hotel. It needs to be fixed up - cracks, rotting wood, mold in the bathroom. Crusty sheets, bottled water only for purchase, etc. Decently walkable to the city center, but otherwise not in a convenient location. This hotel was very inexpensive, so you get what you pay for. The senorita who helped with luggage was very polite and helpful.

The location of the hotel is great. The food was decent. We stayed on the first floor by dinning area so it was a little noise at times.

The location of the hotel is great and the staff was very friendly. Food is good!

This property is absolutely delightful. The property is very well kept and the staff are extremely helpful and friendly. We felt completely safe here in the beautiful City of Xalapa. I highly recommend this property.

Pienso que solo las camas están un poco duras a mi parecer, todo lo demás exceltne.

The hotel is okay, nice decor,good breakfast, good location 6 blocks from the historic centro, the only mayor issue are the bad beds, needs more cushion on the mattress honestly is impossible to sleep

Location exelent very clean staff nice helpful down town down the hill, transportation taxi 🚖 buses on 20 Nov, etc pretty good price .

Worst hotel ever. First, they gave me the wrong room, the guy ay front desk for the night shift was playing games on the computer instead of helping and his face mask was never worn properly during our interactions. A/C not working and too loud, TV didn't even had an antenna it was useless, the room was full of dead bugs, no hot water, pillows and bed as hard as you can imagine… The hotel has a restaurant service in the morning, hotel rooms surround the restaurant and they start service (and noise) very early in the morning, getting rest is nearly impossible. I don't understand how the can call themselves a hotel, everything that could fail it failed.

The hotel is an oasis, very new and clean rooms

Very nice and clean food was amazing loved it .only one thing that def needs improved is kind of a big thing for me is beds not very comphy as when you travel you want a good rest .other than that all good

Really nice hotel. Very clean. A little slow on check in but on the whole the staff were helpful. Good location. A short walk to downtown. Would recommend.

Nice hotel. A little bit of echo but by 10:00pm is quiet. The hotel looks like an old "Mexican Hacienda". Great service and really good food. Very clean. Beds are not the best but a little more than OK. Bathrooms are clean. It's just a few blocks from the cathedral and from Parque Juarez. It's well located.

very good service ,food, & rooms close to all parking space good location

Close to downtown, excellent staff, and service. Beautiful decor.

Very nice place, clean and spacious. Staff very nice and helpful.

The water in the shower wasn't hot enough. Everything else was fine. We have stayed here many times. The food and staff are great.