Overall Ratings & Reviews The Bell Hotel

The mattress is horrible, the sink is dirty, the carpet is dirty and needs a deep cleaning from the entrance. I don't want to imagine the other rooms.

Shower didn’t work, room not clean , bed not comfy at all. Room really dated. Way too overpriced for the condition it’s in

Room 14 plug did not stay down in wash basin sink. Shower did not work. Bath too small for anyone over 5ft 5in. No hand rails on or above bath. No slip mat in bath caused one of us to slip over. Double bed mattress on the right side sunk into bed. Toilet chain lose missing screws. Can't fault cleanliness but disappointed would have expected basic amenities to be adequate enough to wash/shower/bath. Not value for money should really be given a part refund. No breakfast onsite. Evening meal barman wasn't interested in acknowledging us as we were wanting to dine. More interested in the few locals. So we left and dined elsewhere. Did leave a list of issues for this room

Great pleasant stay. Staff were very helpful. Thank you

An improvement still work in action.

Great stay. Room recently renovated. Great location. Amenities all close by.

Lovely historic place in the Heart of mildenhall,nice staff,comfortable bed,easy parking. Happy days!

No details about WiFi in the room or how to check out. Went to hand in key in the morning - premises was locked up - so just had to leave the key in the room. Room was dated, but reasonably clean

Did not do breakfast nobody on desk tilll 9am

Staff were so friendly they made me feel very welcome! Located right in the center of town so has easy access to everything.

The room I had was less than basic accommodation. Active molds on the ceiling and the front desk/bar staff treated me like an inconvenience instead of a patron. While using the Wi-Fi they cut off the lights and unplugged the hotspot without warning. I had to ask multiple times for simple things like another towel after being out all day. I left a day earlier than booked because it was so bad.No breakfast as advertised. Zero stars.

No food available in the evening

Can’t say anything good all bad.

I stayed here for a night with my son rather than Bury st Ed and it was an excellent experience. The Hotel has a real charm and character. The rooms are clean. The decor maybe tired and sort of 90s chic. However the number 1 thing for us here was the fantastic staff .From the friendly lady at front of house who checked us in and explained things. The fantastic lady at the bar who showed us local eating choices and breakfast places . It was a real delight to stay here. Good staff make all the difference. I'd stay here again.

Bed wasn't very comfortable. Fault with toilet was fixed quickly

Staff amazing area nice lovely Indian restaurant Thai Turkish fish and chips, lovely cafes for breakfast etc buses to Newmarket and Cambridge.

Great place to stay for the night

Just so out the way

Pleasant staff, quiet location with parking. Plenty of coffee and sugar in the room. Bed was somewhat more tired than me !

The rooms are what you expect in a popular pub and were fine. The car park is a good size and useful for motorcyclists.