Overall Ratings & Reviews Crown Hotel

Big rooms and a nice area. Staff were friendly.

Good position.. lovely staff. Nice room

Lovely bed rooms and food good

Nice rooms didnt eat food just reopened facilites at time of stay due to rennovations works

The hotel rooms are very tired, marked walls and worn carpets. Lighting dreadful for working in the evening. Pillows very poor quality. Just very unloved hotel bedrooms. The lift has been out of order for sometime. It looks like money is spent on the pub and garden.

Lovely rooms in the armoury. Loved the little complimentary sweet treat too!

Car park is very small and tiny spaces. Not easy to move around. Building work taking up most of the spaces.

Rooms were nice , Food facilities just reopened never tried

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The place has recently been renovated and is in exceptional condition - great charm and character!

I booked this hotel as I was travelling alone for work so wanted to have a restaurant on site but being busy I had not read the email that was sent once I'd booked to tell me the restaurant was under renovation. However, that meant that I thankfully discovered a great place next door called Dosa that served really good Indian food that I would highly recommend. I bought breakfast food from the Sainsburys over the road to eat in my room. Room was comfortable and well decorated.

Welllll, we got there to be told that the restaurant was not open so we had to go 2 minutes down the road to a different hotel for breakfast which actually turned out to be 17 minute's away! The breakfast was ok the first morning, but then horrendous the next morning. I specifically asked the hotel to do something cute for my son as it's his 21st bday & nothing! There was stains all over the walls in our room, blood on the curtain, the safety catch on one of the windows were broke, & the one bath towel of the 2 we had, had what I can only assume was blood on it! You also have to call the hotel EVERY time you want to re enter after a certain time of night which is just ridiculous! I would add photos but this site doesn't seem to let me!? Also, they put me on the 3rd floor with NO working lift! (Absolute joke)And to top it off, they had workmen there from God knows what time in the morning on both days! Pretty annoyed overall.

Booked this online, was given no prompts that this was in fact a building set, pub was shut down and kitchen for food etc. In the morning bank holiday Friday builders were making noice before 8am, around 7.15-7.30am which I thought was bad and made lots of noise. If I knew this was like this I wouldn’t have booked, disappointed when I booked nothing was highlighted about what was going on at the hotel.

Hotel is currently under refurbishment which should be stated on booking sites. Arriving at the hotel to be told the bar and restaurant are closed isn't ideal. I cannot fault the staff or the room, just feel if there are restrictions in place they should be stated when booking your room. I would stay again when the works are complete.

Lovely hotel, excellent food, staff friendly. Sadly Chertsey itself needs life breathing in it, updating etc.

Really nice place to stay in Chertsey. Helpful staff and great rooms. Great food and bar options.

Excellent breakfast, large comfortable room.

Had a great stay and would definitely stay again! Large room with a comfortable bed. Food in the restaurant was good and staff were helpful and friendly. A great place to stay.

The staff were very nice however my room was incredibly dark and cold with one dim floor lamp and one dim table lamp. It was too dark to read or get ready for events if you wanted to see yourself. Also there was hair in the tub when I check in! Yuck!

Can’t fault it in any way! Highly recommend