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Hotel had lots of potential but sadly not realised. At check-in they wanted the paper "voucher" which we did not have as it was booked while "in transit" but eventually they linked our e-mail confirmation to their system so that they could print it out - all a bit of a faff in 21st century. The room was pleasant with a limited sea view from the balcony. On the first day there was a bottle of water supplied for tea/coffee making but this was not replenished on the second day. A water mark left by a glass on the desk surface wasn't cleaned away, yet I was able to remove it with a tissue and some water! The food at the evening buffet was plentiful and choice was good but everything that should have been hot was lukewarm at best which detracted from the experience and the staff in the restaurant good benefit from some "charm schooling". Breakfast could have been very good but again eggs, omelettes, pancakes were cooked in batches and left to go cold - no wonder there is a microwave in the buffet area - it may have originally been for reheating baby food but sadly it was the only way to make the food palatable. A fire alarm went off one afternoon while we were there and when we reported to reception and asked if it was a drill the receptionist just smiled saying "I know the alarm is ringing!" We stayed in the low season and most other guests seemed to be on golfing breaks, but the hotel itself could do so much better as the facilities are there but service needs improving.

The hotel had a very relaxed vibe and was perfectly positioned for the award winning beach

Great stay, loved the pools and excellent food. Would love to stay again

Amazing hotel and beautiful area. Food, service and value for money excellent.

The Hotel is in a very good position close to the beach in Isla Canela. We had a superior room on the 4th floor with a good view of the sea. The room size was ok but not spacious as was the balcony, however it was very clean. Room facilities for a 4 star hotel were poor - no dressing gowns, no hotel information folder, soap shampoo etc in wall dispensers and little else. The breakfast buffet was very good with plenty of choice, we didn't have dinner at the hotel as we prefer to eat at local restaurants as it is usually better and less expensive than hotel buffets. There is an Italian restuarant in the hotel but no other choice. Bar drinks were reasonably priced but service was very slow at times. The pool and outside areas are nice and well maintained. Overall we enjoyed our stay but felt that one week was long enough.

Our seventh visit to The Melia Atlantico - it didn't disappoint but not sure what 'The Level' is trying to provide other than a them and us situation. A great place for a holiday if you aren't expecting lots of shops and entertainment. Fabulous beach which is never crowded. Some good bars and restaurants around the marina and short bus ride to Ayamont. Worth a visit.

Good facilities , good location , good food . Just what was needed to charge the batteries

Staff very friendly was given an upgrade to seaview room . Lovely room well equipped Very good breakfast serving cava in the morning plenty of sun loungers very friendly staff lots of activities to join do yoga Pilates etc. Good food in the restaurant though a bit chaotic and canteen like . Would be good if they had a separate one to eat in lovely beach area everything very clean would recommend

Our second stay in the hotel. It was just as lovely as we remembered. The food was good and there are lots of restaurants and bars within a five minute walk. The beach was to be seen to be believed. It is the most relaxing, beautiful place. We will definitely be back.

Hotel is nice and activities for all ages. Hotel Staff are not very helpful and slow service. Only one restaurant other than the buffet and it's the same menu as room service. Prepare to disconnect cause Wifi is terrible and cell coverage is low. Better options in nearby islands.

Lovely relaxing beach/pool holiday.

The staff is very nice! Very good buffet! Great location

We stayed there for a week in mid September 2016 on an all inclusive basis. We chose to pay extra for a premium room and were very glad, for the interesting view from the balcony towards Isla Cristina. The staff were all very hard working, efficient, helpful and friendly. There was always a good selection available on the buffet, whatever time we ate. There are a few local bars and restaurants within easy walking distance of the hotel if you fancy a change of environment from time to time.

Nice pool, by the ocean but very noisy and busy! Only one place to eat which look like a cafeteria! There must be better place to spend your money in the area!

We travelled down to meet friends who were on a Thomson holiday .we live in Spain and it was a 4 hour journey but was worth it. Staff were welcoming , hotel was lovely x

The hotel is situated on the tip of Isla Canela within a short walk from a really picturesque beach and harbour entrance. The hotel itself is modern with excellent amentities and generally, very pleasant, efficient staff. Overall, a very enjoyable stay. One criticism would be the cost of wi-fi access, which at 14 euros per day, is from my experience of other hotels of this standard, usually must cheaper or made available free to guests.

Lo único qué puedo decir en contrá es buffet desayuno me esperaba un poquito más de calidad, pero es aceptable

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Nuestra experiencia ha sido estupenda, nos ha encantado, tanto el hotel como su personal encantador.