Overall Ratings & Reviews Schweizerhof Zermatt

5 star and fantastic service .. always happy to find space at restaurant/bar and good buzz in evening - no need to go anywhere else

Lovely hotel! Good customer service! Enjoyed all the amenities

This property was fantastic - loved the interior design, service, choice of restaurants and amazing location with easy access to the train and Zermatt’s shopping and dining. Highly recommend!!

Excellent place!

Stayed for two nights and needed to switch rooms after the first night because we stayed in an attic type room with low ceilings which was not for someone tall like myself. But they were very accommodating and helpful in moving our luggage to the new room when we were out visiting the Matterhorn. When booking the room, you are listed with them at a certain price, I needed to pay an upgrade fee to get a room on the higher floor with a view of the Matterhorn but it was worth it.

Excellent hotel with a balcony and a view. Very quiet at night. The service was excellent and the receptionist/ concierge Pedro was very helpful.

Hotel was amazing . Close to train. Great views. Staff helped with directions and map of everything we wanted to see. Gave us a discount off the sushi restaurant. Would definitely recommend and would love to visit again

Our stay at the hotel was perfect. We had a junior suite, which was ideal for our family of four. The staff was truly outstanding—especially the reception staff, who were incredibly friendly. Above all, the breakfast service staff were exceptional. They were polite, humble, gracious, and generous, with no attitude at all. Very hospitable! I would definitely stay here again. The hotel has been newly renovated and has a lot of character. The rooms are beautifully decorated, which left us quite amazed. Our kids loved the books, as the hotel is full of them. Even our room had several books. Just a suggestion: all the books were in French. It would be nice to have some books in English, as my children were overjoyed when they saw the books, but were disappointed when they realized all of them were in French. Not a criticism, just a suggestion

This is a spectacular hotel with absolutely the best service. Amazing attention to detail. Even though on the main thoroughfare, stepping thru the doors you feel like you have entered one of the finest lodges or a lovely country estate. Warning: If you open your windows you will be assailed by lots of outdoor noise.

Excellent

Lovely modern and clean hotel close to the centre of Zermatt. The view from my balcony was amazing. Staff were genuine and made you feel welcome. Spa facilities were wonderful. Unfortunately as there is no aircon, the room warmed up quickly and was stuffy at night. Having the window open solved the stuffiness, but the main street below is very noisy, so not particularly conducive to a good night's sleep. 😢

Excellent location, best service, ver comfortable and clean rooms. Great breakfast.

The staff were friendly. The room felt very hot. The one thing that spoiled everything was Around 11 PM somebody just opened the door and walked into the room.i called the front desk to let them know, after that we hardly had any sleep. In the morning i was told that it was a staff member who was trying to drop off the pillow for a guest and happened to walk into the wrong room.even it that was the case, shouldnt they be knocking on the door and not walk into a guest room.for me that story didn’t add up.

Beautiful property in an amazing location! Staff was incredibly friendly and helpful. Highly recommend!!

This trendy-feeling spot had a warm and cozy and contemporary vibe. Breakfast was satisfactory.

The hotel itself was just beautiful both outside and inside. It was very clean and had a really warm decor. We sat in the courtyard bar and enjoyed trying different foods from all the various hotel restaurants. The servers were all very nice and informative.

Perfect in every way

The genuine and caring welcome was just the beginning. Every staff member jumped at the chance to assist in whatever question I would have. The convenience of the property being across the street from the Zürich train station while being close to the museum and many dining options helped make my one night visit memorable and wanting for a return visit!

The service was the most outstanding. Friendly and super helpful people all around.

Very well located right across from train station and right in the end of the little town. Very nicely decorated and cozy. Nice size room; we had a family suite so it was roomy.