Overall Ratings & Reviews Hotel Alto Palomo

The owners were very nice. It’s not a 5 star place, but the staff was so nice that it felt like it.

This was a quiet getaway for us and we were satisfied. Great view and a terrific staff. There isn’t much sound insulation and we had a few maintenance issues that were fixed immediately. WiFi worked best near office (units 1-3) and lesser for ours (7-10). Worst part was waiting for the breakfast at 8am (too late for us). Same meal each day. It is cool there. We enjoyed it overall. We loved exploring the area (waterfalls all over). Helped us book tours too!

Can’t really decide between 1 star and 5 stars...so weird. On one hand, the room Almost filthy with bugs and roaches in the room (yes I get it- tropicals and open windows means bugs), no coffee machine (

Called the to cancel they didn't approve. No actual reasons

The view is amazing and incomparable. Yes there is a restaurant but it is about half mile from the hotel. The food and service were very good though. We could not get the instant electric hot water shower to work. The drive from Sarchi was very steep and curvy but great views.

Rooms and restaurant have really great views. Very quiet location...mostly just the hotel and cloud forest.

Beautiful property, rustic type of setup and friendly people. Great views and cool location.

The hotel itself was nice, the staff very friendly and helpful, and the views were gorgeous. However, the location on Expedia is a bit off, it's about 2km further south, at 10°09'53.5"N, 84°18'59.8"W. The road where Expedia shows the hotel is actually currently closed. While 2km might not sound like much, it's 2km of mountain road that's not in the best condition (the same road leads to Bajos del Toro). Also, you may see signs that route 708 is closed, but it is not, and much nicer to drive on than the alternative route.

The owner was very hospitable. Not so good at English but put a lot of effort into making sure we understood what he was saying. View was gorgeous (somewhat cloudy up high). The room itself was interesting. Floors were thin so the cold air from the wind went thru them..metal roof was also super noisy at night, but maybe just bad weather. No hot water. No wifi in room. Restaurant was great. Our host there spoke much better English and the view there was great as well.

A beautiful place with extremely friendly staff. I wholeheartedly recommend this place. Lovely and cozy

Great family stay, volcanos & waterfalls nearby. Our meals at the restaurant were very good & our host was so accommodating in every way!

Me, my husband and our two small children visited this hotel for a few days, unfortunally we were there when the weather was really bad, the wind was terrifying during the night and it was very cold. The windows didnt really block out the cold wind, and in the mornings there were no electricity. The staff and everybody at the restaurant are really very friendly, eventough we cant really speak or understand alot of spanish and they dont speak or understand english we found a way to communicate and they were very accommodating

If you want isolation away from the city you find it here. Just off the Divide it is windy and chilly at night. Pack accordingly. Staff is first rate.

It is well worth the excellent price. Yes, it is a bit rustic. No internet or phones in rooms, that's ok, go to the office. There are high winds every night so expect it to be loud, plus this is a wood structure and like many in Costa Rica it's poorly insulated. It was very cold, bring warm clothes to sleep in, there's no heat, not even a fire place. And it's a metal roof, expect it to be loud with the winds dropping things from trees. The hot water is a bit tricky but they will show you how it works. And there are no shower curtains (and huge windows), but I assure you the birds don't care if you're naked. Eat at the restaurant, like the hotel the staff is very sweet and helpful. And the food is delicious. Plus the view is heavenly. Jorge (at the hotel) is a wonderful man. He made us an itinerary of what to do in the area. And we're so glad we listened to him. He even told us what time to go to church as that's important to us and he gave us a choice of two beautiful churches in two cities. Thankfully we're Catholic so we had many choices. Do not expect to speak English, this is a remote area. Learn Spanish before you go! But do go. It's very peaceful and we thought we'd hate it when we first arrived. We ended up loving it. Stayed 3 nights. It was very well worth the price. I'd not get a place that cheap in the US with that view.

The nights can be very cold and there is no heat in the rooms. The wind blew through the walls, windows and floor. During the day it was a beautiful spot. On a cold blustery night it was as cold in the room as it was outdoors.

Awsome views from private porch,nice big tub with a view...peace and quite...lot's to see close by...excellent resturaunt...great owners and staff

The hotel has a stunning view to the Costa Rica’s mountains, where you can enjoy an incredible sunrise. It is far from anywhere, minimum 2 hours ride in mountain roads (in good conditions actually). The cleaning and amenities (only soap) should be much better.

It was wunderbar. Make sure you only turn the shower on slightly to get the hot water.

I have to say when I first arrived I was the only person there, which was nice quiet and so serene. The staff was great and so accommodating seeing I spoke no Español. The staff was amazing! There were only 2 complaints with the hotel. First, is that the Jacuzzi tub didn't work, which would have made the other issue better. Second, is that the windows are pained windows and the roof was aluminum so you hear everything from the wind, things hitting the roof, or your neighbors. This wasn't an issue initially for me while no one was there it became an issue when the weekend came and to put it G rated I could hear EVERYTHING the couple were doing next door. I'm going to further this with I'm gonna assume they were on their honeymoon from all the noises I heard. Again the staff was amazing, overall the place was beautiful, but either way if you have kids or are going there on your honeymoon just know you will hear everything going on in the villa's around you. So if you are shameless or don't mind your kids hearing love making then then you will have no problem. I fortunately was by myself so no harm done, but I would have been upset if my kids were with me. I personally would go back if I am by myself but probably not with my wife or kids.

Awesome view, easy check in. Good for people trying to get away from the city life.