Overall Ratings & Reviews Big Splash Adventure Indoor Water Park & Resort

The rooms were so clean. It is a refreshing thing!

Very nice overall, quick check in. Room was quiet and clean. Beds were very comfortable and breakfast was just right.

Area in waterpark SUPER COLD, the water was warm but the area was cold. We spent ovrr $300 to stay at the waterpark, but only played in waterpark for approximately 20 minutes because our kids were shivering so much. I did notice the next day they turned the heat up, but we were set to leave. Ouch.

It is very convenient and a timesaver to use the building stairs get around as opposed to using the elevators.

The food tastes like everything is cook in the same oil. Chicken tastes like fish. It wasn’t fit to eat. The waiter didn’t asked about the food that’s wasn’t eaten. It was a waste of money

Rooms were not completely cleaned. Microwave was broken and the toilet seat was broken. Beds were comfortable but the bedding was very not enough

So the day before our stay I recived a text saying that since I booked through a third party I would not have access to the waterpark. No big deal... then I get there and find out it would be 25$ per person. 190 dollars for a medicore hotel room basiclly, if I would have know this before hand I would have found something different.

I could not stay both days. I woke up with bites on my arms and legs itching me. I was enjoying the water park awith several water slides and a lazy river. Liked the small town.

Room was dirty.. and pool was freezing they had all the windows open and my 3 year old face and lip started turning blue so had to take him back to the room

Thanks but we won’t be staying there again.

We had an awesome time with our family! Staff and facilities were absolutely great! The only thing I did not like were the arm bands as door keys. We had so much trouble getting them to work and the replacement free was crazy expensive when my daughter lost her band on a slide. Otherwise, we loved our time and stay!

Bed has several blood spots on the sheets, pillows, and mattress. There also appeared to be urine stains on the mattress as well. When we complained front desk offered us a full refund, later found out they only refunded half of the cost. Would never recommend staying here

I thought it was weird that we weren’t treated the same because we used Expedia and not then. I asked for extra blankets several times and they told me traditional room service wasn’t offered to me.

Not being able to check into the room until 4 was not good. Didn’t care for no room key, had to be a wrist band.

Family friendly. Hotel staff was excellent & helped to make sure ask details were taken care of before arrival so check in went smoothly. Wonderful amenities within the hotel.

N

The property was clean inside and out. Friendly staff and good food.

Pleased overall

Everything was very outdated and not very clean

We used to love big splash but we were not able to go during the pandemic as usual. We decide to spend new years this time at big splash and we were so disappointed. The room was not clean, the water park was so outdated and you could see the rust on every slide and steps of the water park. The breakfast was not as good, the quality was not good and some food was burnt. unfortunately we don’t think we will be coming back as we usually do every year previously to the pandemic.