We had good hopes of this hotel, the reviews are pretty mixed up, So here's my personal take on a two day booking experience, first thing we did at check in was reserve the so called underground "natural" thermal water pool / SPA, to my surprise it was just a pool under the premises with lots of water jets and cascades for body massage, in company of about 10 to 15 people at a time with a strong smell of chlorine. We had dinner at the hotel restaurant and was really disappointed with the food, we ordered the best to dishes recommend by our waiter and it was almost inedible. The AC in the room was not working right and got really Hot at night & the bed was incredibly Hard, I only got 1 hour of sleep. The next morning we told the front desk about the room being so hot, and they turned the AC ON and it sounded super loud, I have the audio, I guess thats why they didn't turn it on all night. We checked out a day early and they said we couldn't get a refund cause we booked it thru Expaedia. Lastly I want to point out that the hotels premises are beautiful and nicely renovated with Big potential. Is just poorly managed :(

The hotel architecture and the location are great. The staff was very friendly and helpful.

Very nice place to stay

Great size suite, easy check in and lovely spa facilities. Short staffed in the restaurant and service was less than perfect. A special building, particularly the central atrium.

A must stay! Hotel and spa in a beautiful historic building. Thermal bath was a treat. Room was the BEST. Breakfast buffet was delicious. Great location. Highly recommend.

Soraya at the spa was incredible, very helpful and kind. Sergio at bar was also helpful and gave us tip to move around, though someone else wasn’t that thoughtful and kind when an English speaker came to the bar, appalling behaviour but hospitality stuff. Mentioned to front desk and no follow up was given… shame really! Hotel is super quiet , good food and breakfast and spa is decent as well.

El personal es muy amable. Todo estaba perfecto

We were visiting our son who had just moved near the hotel in Spain. It was the most beautiful hotel I’ve ever been in. The history and architecture were striking. The restaurant was delicious and kind to hungry Americans. It’s easily walkable to all Burgos de Osma has to offer including the Main Street and castle. The springs under the hotel were a treat! Bring your suit for a relaxing few hours. I loved the in room amenities including a comfy bathrobe and a warming rack for wet suits in the bathtub. The only bummer is there’s no free parking so you have to use an underground structure where the spots are very tight: and pay for it daily but that’s the way many hotels do it so wasn’t surprised.

Amazing stay. Beautiful historical building from the 16th Century and it was once the university of Catalina. Room is big. Breakfast was great, too. The highlight is the spa and the building itself. Will definitely come back if I come back to El Burgo de Osma.

Great service, excellent breakfast buffet. Great Thermal Spa!

The spa is really amazing. The area is good for resting and walking. The amenities are not the quality and the type expected, but it’s not really so important.

Great stay despite Covid times, it was nice to have the spa pool all for myself.

Nice stay, safety measures taken!!

This is the worst place we stayed in Spain. Probably the worst place we’ve stayed in years. It claims to be a good hotel because it is a renovated monastery with a spa (architecture is beautiful) but it’s lack of customer service and basic hotel amenities make this hotel a 3-star at its best. 1. Horrible customer service experience. Staff act like they are doing you a favor when speaking to you and give you attitude when you ask questions. 2. Staff had no information (or knowledge) about the hotel itself or the area (beyond the small town). The only comment they kept repeating was that our room fee didn’t include the spa, which we already knew. How about what it includes? We received attitude when we asked about wineries around the Duero area. Staff was rude and told us there were no wineries close by. We knew we were not in the most centric wine area like Peñafiel, but we are within an hour of world-known wines here! We came here (out of the way) thinking the hotel was better than other options around the whole Duero area (what a mistake). 3. Bad for children. Our kid was invisible at this place. Kids area is never open. Outdoor pool was not mentioned to us. There was no water for her in room (2 small bottles for the whole stay), etc. 4. No basic amenities such as conditioner, body lotion, water, coffee maker/kettle, in the room. As mentioned above, the room included two small water bottles for the whole stay and the empty bottles were left in the room. 5. In-room dinni

Fue una sorpresa para mi mujer, para nuestra décima aniversario. Fue un acierto total una hotel muy tranquilo con un Spa muy bonito. Todo el personal muy amable. Vamos a volver seguramente.

Amazing building and spa facilities are state of the art - near the cathedral and great breakfast- highly recommendable

Just great. Really well presented and maintained hotel, stylish and beautiful rooms with a sumptuous breakfast buffet as well. The thermal spa is also a must-do (a bit weird for us Brits..but that's more about us than any reflection on the massive jaccuzzi that it is..) but the hotel would be great even without it.

Absolutely beautiful place. On arrival we were told the pool was closed being the end of season. A couple of hours later we were at the bar and a gentleman asked us if we liked the hotel, we said we did but were disappointed the pool was closed as the days were still warm (end of September) he happened to be the manager and immediately said he would reopen the pool for the rest of our stay which was 4 days. We thought that was a nice gesture on his part. Area in and around town have beautiful scenery and architecture.

i specifically booked this hotel to take advantage of the facilities yet upon arrival and asking about them i was then told they were closed for the week. there was no notice on their website, on expedia, or communicated to me in anyway after making my reservation. it's a basic hotel off a busy road and i would have rather stayed anywhere else had i known the one draw was unavailable. the room smelled faintly of smoke but was large. i had a view of an alley.

We were very impressed with this hotel - a fantastic building providing some great spaces and the staff couldn't have been more helpful.