8.8
Very Good
From 135 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.1

Location

9.0

Service and Facilites

8.7

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Distance to City Center (1)
Surroundings (1)
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Traveler Reviews Queen Ann Hotel

Number of reviews per page
20
40
Customer reviews
A***h
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8.8
/10
Reviewed 10 week(s) ago
Nice room, clean, enthusiastic support staff. Should experience
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Accommodation's Reply
14 May 2025
Thank you very much for your good review of Queen Ann Hotel. Your review helps the hotel staff to strive harder to bring the best quality of service to visitors. Hope to welcome you in the next stay. Best regards.
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N***o
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10.0
/10
Reviewed 40 week(s) ago
everything is great, the receptionists are friendly, enthusiastic and lovely
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Accommodation's Reply
17 Oct 2024
Dear Valued Guest, Thank you for leaving a nice review of Queen Ann Hotel's services. Your review helps our hotel's staffs to work harder to bring the best quality of service to the guests. Hope to have chances to serve you in your next stays with us. Best regards, Queen Ann Hotel.
T***N
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10.0
/10
Reviewed 47 week(s) ago
The room is a bit small. But everything is fine except the hair dryer smells really bad because it is dirty and has been in there for a long time.
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1 people find it helpful
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Thi P. T. L.
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9.7
/10
Reviewed 134 week(s) ago
Clean hotel, friendly staff
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3 people find it helpful
Accommodation's Reply
28 Dec 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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Quỳnh A. N.
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8.5
/10
Reviewed 149 week(s) ago
Ok, nhân viên nhiệt tình, phòng cũng nice
1 people find it helpful
Accommodation's Reply
21 Sep 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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Thư N.
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7.2
/10
Reviewed 153 week(s) ago
Một trải nghiệm thật kinh khủng, vào phòng thùng rác vẫn còn rác của khách cũ, chăn dính máu, phản ánh nhân viên đến lần thứ 3 mới chịu đưa chăn khác lên đổi thật kinh khủng
6 people find it helpful
Accommodation's Reply
18 Aug 2022
Dear Guest, Thank you for taking your valuable time to share your review for Queen Ann Saigon. We very much regret your experience. And will try to fix it to improve service quality. We hope to be of service to you in the near future. Tran Trong, Queen Ann Saigon Hotel
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Le Ha V.
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9.4
/10
Reviewed 154 week(s) ago
The hotel is very clean and beautiful, the toilet is clean, near the center, convenient for eating and drinking, the staff is quite friendly and enthusiastic to help. However, the hotel's water heater is very problematic, the water cannot be hot, but only thaws. The staff suggested to change the room for me, but I couldn't change it because of my short stay, so I don't know if the water heater of other rooms has such a problem. That is the only minus point, hope the hotel improves!
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3 people find it helpful
Accommodation's Reply
05 Aug 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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Le Thanh V.
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5.9
/10
Reviewed 156 week(s) ago
Khách sạn thì sạch sẽ nhưng máy lạnh thì không lạnh. Thái độ lễ tân không được tốt, service không chu đáo
4 people find it helpful
Accommodation's Reply
05 Aug 2022
Dear Guest, Thank you for taking your valuable time to share your review for Queen Ann Saigon. We are very pleased that you are satisfied with the quality of the hotel rooms. And will try to fix the problem of the air conditioner so that we can improve the service quality. We hope to be of service to you in the near future. Best regards, Queen Ann Saigon Hotel
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hằng n.
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9.7
/10
Reviewed 157 week(s) ago
Clean hotel, central location. Friendly staff even when checking in at midnight. no nice view.
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1 people find it helpful
Accommodation's Reply
29 Jul 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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Tiên D.
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9.7
/10
Reviewed 157 week(s) ago
The room is super clean, the location is right in the center so it is very convenient to travel. However, the soundproofing is not good, you can hear other rooms. But everything else is great, again very clean so I like it very much. Will choose Queen An if I come back to SG.
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Accommodation's Reply
15 Jul 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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Nguyen T. T. G.
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9.1
/10
Reviewed 158 week(s) ago
New facilities, nice and clean room. TV is usable with diverse channels. Amazing experience.
1 people find it helpful
Accommodation's Reply
15 Jul 2022
Dear Valued Guest, Thank you for choosing to stay at Queen Ann Sai Gon hotel and for taking the time to send this lovely review. We are happy to see that you truly enjoyed your time with us. We are looking forward to welcoming you back to our hotel on your next visit. Kind Regards, Queen Ann Saigon Hotel
Anh T.
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8.4
/10
Reviewed 158 week(s) ago
The room is clean, airy, comfortable, but a bit dark. The service attitude of the reception is okay
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1 people find it helpful
Accommodation's Reply
13 Jul 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. The hotel would like to acknowledge, thank you for your comments and will change accordingly in the future. Hope to have the opportunity to welcome you in the future to feel our difference. Best regards. Queen Ann Nha Trang.
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Ninh t. h.
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9.7
/10
Reviewed 159 week(s) ago
The hotel is very ok, the staff comes to the hotel quality is suitable for the price
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4 people find it helpful
Accommodation's Reply
13 Jul 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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ngha m.
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9.4
/10
Reviewed 160 week(s) ago
Phòng luôn sạch sẽ, ấm cúng và chất lượng vẫn ổn sau bao nhiêu lần quay trở lại mỗi khi cần khách sạn khi đi cônh tác tại Sài Gòn. Chất lượng nội thất 5 sao.
3 people find it helpful
Accommodation's Reply
28 Jun 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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TRAN T. H.
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9.7
/10
Reviewed 160 week(s) ago
Quality hotel, affordable price.
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4 people find it helpful
Accommodation's Reply
24 Jun 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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CHU THUY TRAM
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9.4
/10
Reviewed 162 week(s) ago
Except for not agreeing that the surcharge for children is not clear at the beginning, the remaining services are very good. The hotel is small but clean and friendly. Satisfied
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1 people find it helpful
Accommodation's Reply
15 Jun 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. The hotel would like to acknowledge and thank you for your comments. Regarding the child policy surcharge, when referring to the hotel, there will be a property policy section and after successful booking, there will also be information about the property. Hope to have the opportunity to welcome you in the future to feel our difference. Best regards, Queen Ann Saigon Hotel
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Nguyen B. H.
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8.5
/10
Reviewed 163 week(s) ago
very nice, clean room as picture, friendly and polite staff, I will come back next time
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Accommodation's Reply
09 Jun 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help the hotel staff to work harder to bring the best quality of service to you. Best regards, Queen Ann Saigon Hotel
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Huy V.
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9.7
/10
Reviewed 163 week(s) ago
Good and very satisfied next time will come back
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Accommodation's Reply
08 Jun 2022
Dear Guest, Thank you for choosing to stay at Queen Ann Saigon Hotel. Thank you very much for leaving a good review about Queen Ann Saigon. Your reviews help hotel staff to work harder to bring the best quality of service to guests. Best regards, Queen Ann Saigon Hotel
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HUYNH H. T.
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6.0
/10
Reviewed 167 week(s) ago
The hotel when booking to have breakfast, but when checking in, there is no breakfast.
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1 people find it helpful
Accommodation's Reply
13 May 2022
Dear Guest, Thank you for taking your valuable time to share your review for Queen Ann Saigon. We are very sorry for the lack of the hotel leading to your dissatisfaction. The hotel will try to fix this problem to improve service quality. We hope to be of service to you in the near future. Tran Trong, Queen Ann Saigon Hotel
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Nguyen T. H. A.
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6.1
/10
Reviewed 167 week(s) ago
The room is neat, clean, and the space is okay. However, I am not satisfied with the attitude of the night shift staff. The male friend was quite annoyed and answered unenthusiasticly. I arrived on the night of the 29th, it was raining heavily, 3 male friends were in the counter but no one came to help with the luggage.
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6 people find it helpful
Accommodation's Reply
09 May 2022
Dear Guest, Thank you for taking your valuable time to share your review for Queen Ann Saigon. We are very pleased that you are satisfied with the quality of the hotel rooms. And will try to fix the problem of the service attitude of the staff. We hope to be of service to you in the near future. Tran Trong, Queen Ann Saigon Hotel
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Number of reviews per page
20
40