stayed at this hotel for seven days and noticed a clear decline in quality. The furniture is deteriorating, the carpet is damaged, the toilet lid is broken, and the A/C control doesn’t adjust to the desired temperature. Cleanliness was disappointing: by my second day the carpet was already dirty, and no one vacuumed it for the rest of the week. I requested fresh sheets at the front desk, but they were never changed. When I asked the kitchen supervisor if it was possible to request something different from what was offered, she responded in a rude and dismissive tone, saying it was a buffet and not à la carte. There are professional ways to speak to guests, and her attitude was unnecessary. I’ve been a customer since 2017, back when the hotel was relatively new, and I was always satisfied. Unfortunately, this stay made me realize it will be my last. Please pay attention to the property and customer service. There is clear room for improvement.

Everything was excellent

Don’t like

Close to super markets, convenience stores and restaurants.

Oscar was the best. He made everything wonderful. If it weren't for Oscar, I might have cried.

Breakfast bar had limited options and it was the same food everyday.

ever

Very good experience very clean everything excellent!

Room was clean, staff were very friendly and helpful. Hotel need interior remodeling, especially the carpet, it looks 10-15 years old. Would stay there again.

Tyjfjtc

Clean and safe place

On the main street, easy to get there, also close to restaurants and coffee shops.

I gave this hotel a overall 5 stars because the service was excellent and the room was very nice and clean. I did give it a rating of 3 stars on condition because I feel like the shower could use some renovations. The shower was clean, but there were some areas between cracks that need to be filled in so moisture doesn’t get in and create mold.

Friendly staff

Great customer service

I would definitely stay here again.

Muy buen hotel. Y excelente servicio.

A nice and clean room at a good price

Not pet friendly as listed on expedia. Only for emotional support dogs with documentation. They honored my reservation and were extremely nice. I'd stay again. Nice breakfast. Clean room. Great staff

Costumer service very good