Overall Ratings & Reviews The BCC Hotel & Residence Batam

The rooms are very spacious and clean, the food is varied and delicious, the staff are all friendly, and it's close to the mall. I've been staying here for a while with my family.

Excellent aerial view of Singapore coast line (from one side of the hotel) and a four-star staff overall performance from the lobby personnel, restaurant, and room service—friendly, helpful, always smiling. Keep it up!

Comfortable rooms, complete breakfast menu and friendly staff.

staff is friendly..but,i’am smooker..when i want smoke,must go out the room and going down the floor or outside hotel🙏🏽😆 so,iam so sorry about that🙏🏽

location. staff helpful n friendly. massage 24hrs. swimming pool available.

The staff are friendly, the breakfast is varied and tastes good, the rooms are also clean.

to old need renovations... near to mall... stay in 2 bedroom apart but can't lock bedroom door...

So naive of me to think that the more times I stayed here the better treatment I get. Today I got a reality check when I checked in. Got a room with no fridge only to be told that this is standard when the last 3 visits I did was with a fridge and was told to pay for an upgrade to a room with a fridge. Looks like this is my last stay here. Will come back maybe in 1 year's time when they treat you right like a first-timer there.

Very nice service team. I will stay there again.

This is our 6th stay with BCC Hotel Batam, and we arr always satisfied. Overall, everything was great."

big room..clean..close to everywhere...just need a little renovation maybe... replace the glass in the lift...so you can see in the lift...basement parking needs to be added, access to the basement is difficult when it rains, you have to run around to park...

strategic location close to the city center, clean rooms and cold AC, lots of breakfast choices.... highly recommended...

I don't really like the food here, but overall it's really good.

some receptionist not friendly inisial(F) and lack communication/not proper hand over from afternoon shift to night shift. I was hand it my extra room key🗝️ for my nephew to pick up for open the room n lift. but they said no key without check it first. so we get disturb at night. And when I went down to asked whr is my key n the key just Infront of him(he don't give to my nephew n said no key). check in time 2 pm but I got my room ready at 3 pm.. and 2 rooms was very hot n not proper. The food was tasteless, only omelette section and Turkish coffee was ok. swimming pool was not clean properly. In kids poll, there is others kids was vomit inside the poll n I called the staff to inform about that. His response very disappointed (just Oh) until I asked him to clean it/do something cause not healthy at all. poor others kids got the germs.

Very satisfying, no need to buy water anymore because water has been prepared for drinking and several drinks are provided in the refrigerator.

The staff is friendly, stay that way, good luck

The room is spacious, close to the mall and easy to find food places.

Nice apartment. In the city center, breakfast also has many choices.

Very very friendly staff and helpful too. If there is complaint to be made it's the lift system that needs to be upgraded otherwise all is great!

The room is comfortable and spacious, the staff is friendly