excellent stay! Truly Grand Hotel:)

Clean room

Amazing staff, very handy location. I have to give the bed and pillow 1/10. Very uncomfortable for me. If you like a very hard bed you’ll like it. Buffet breakfast was a good start to the day and a small but very handy laundry in the basement.

This hotel was like a time warp. I first visited this hotel 15 years ago. The decor, facilities and and overall appearance haven't changed in this time. The bathroom leaked water all over the bathroom floor. The WiFi didn't work. The breakfast had a very limited choice. The only positive was the low cost. This hotel is in desperate need of modernisation or even just redecorating.

clean room, very nice staff. Everyone professional and very friendly & .respectful

The room was comfortable, spacious, and clean. It's conveniently located right next to the train station. The staff are very formal which seems to be the standard in Japanese hotels. The hotel itself is quite dated. Definitely felt like going back to the 90s but that wasn't a bad decade so no complaints there!

Conveniently located across the street from train station. There is a 24 hour Lawson's convenience store around the corner.

Dry convenient location and spacious room!

This hotel is Super convenient to the Shinkansen station, just walking distance. However the hotel is just only 3-3.5 star. Room is ok, breakfast is so so. Overall stay is satisfactory.

Very good Clean,silent,kindly,good viewing , transportation Every things are ok

I would stay here again. This may be the best place in town. Hotel felt very nice, though a bit older. WiFi fine and it had English language TV channels. It has meeting rooms for small conventions and weddings. It is right outside station - Shinkansen train stop, south side, about 50 meters or less walk. Rooms a bit larger than typical Japan. Breakfast was very good; all you can eat. Also does a dinner, Chinese focus, all you can eat, but did not try. Other eating locations on North side of station, though suggest you just eat or buy at station or walk about 1km to a supermarket on north side of station. English is limited in area and hotel, smart phone translator is useful here. Also has rental car center just outside station; we stayed here 1 night for trip to Oigawa steam train / Thomas Tank Engine railway visit. Bed was comfortable for me and room overall quiet even though it was close to station. Again, I do not think there really is a better place to stay in town.

The aircond is centralized and hot aircond only which is to warm for us

Great location next to JR station. Helpful staff. Clean rooms. Good service.

Wonderful restaurant for dinner and breakfast. Great staff.

Great hotel, outstanding breakfast, close to train

客室にティーバッグではなく茶葉と急須が備えられているのがお茶所の掛川らしくてよかった。

ドライヤーの場所が分かりにくいです。設備が全体的に古いです。

エレベーターが故障しています 修理をお願いします

古い設備ですが、スタッフさ

現状では特に無い