Overall Ratings & Reviews BSA Twin Towers Ortigas

My son and I had a wonderful staycation at bsa twin Tower. Hotel staffs are friendly and helpful to the guest. I could say that we enjoyed our staycation. Wish we could have stayed longer. Indeed, we achieved our goal to relax and to bond. Looking forward for another staycation at bsa twin Tower.

I booked four rooms and unfortunately all four rooms were infested with roaches since day 1 of our check-in. Trouble with the wifi also, sometimes it disconnects on its own, then the aircon is not fully maintained in one of the rooms. The good thing about the rooms are the huge space, the view, and the bed.

We are happy about the cleanliness of our room and professionalism of the employees, there 's only one thing that didn't meet my expectation which is the availability of the other pools, my kids and I couldn't swim again, we checked-in last Feb, it was the same problem. But we'll definitely book again in the future. Thank you.

Very excellent staff assistance. Very clean room. Approachable staffs. Overall experience is very satisfactory. Very close to sm megamall. Highly recommended. Will definitely be back again soon!

It was a nice staycation. What you see in the picture is what you get! The swimming pool at the 52nd floor was clean, the staff are nice and hospitable specially the one came from Masbate. The kids really enjoyed there stay! Kudos to all the staff!

It was a good experience. The staff is very accomodating. Thumbs up for the good service. The only downside is the sink is clogged.

Floor given was the highest at 51st. Air conditioning was bad.

Unit was clean; personnel were accommodating. No kitchen utensils but these can be requested from the housekeeping.

We have many cockroaches in our room. I stayed on the 39th floor. While going down the elevator, we stopped on the lower floors and when it opened, I also saw a cockroach. I think the whole building is infested.

I am not aware that a company ID is one of their requirements upon check in (w/c I don’t have with me).They should have included it on their policy. Also, I did not expect that they will collect the same Php 300 parking fee for a motor cycle.

Prior to checking in, I contacted the property on the number provided by Traveloka to request for an earlier check in time but to no avail. Upon check in: 1. First room we were given to has a non functioning AC. 2. Requested a transfer and got a room with a dirty dining table, damaged kitchen cabinet and a couch that had a dried **m stain. 3. Second transfer, decent room until we had to kill 2 roaches. 4. Everything requested took more than half an hour to be attended to Frontdesk manager was very helpful though, tried her best to assist.

Hotel staff are friendly, but the buffet food is unreasonable price not worth it. The room is awful.

As always... our go to staycation destination.

The hotel is very close to the same supermall and several other nice malls. We stayed here for 5 days 4 nights. In the room on tower B on the 12th floor. If the shower is broken, we can be tolerant. Breakfast is all pork, we can still be tolerant too. AC is not too cold and noisy, we can still be tolerant. There is one thing that is very uncomfortable for us. on the second night we stayed, the smell of fried salted fish was very strong! The hotel sent a house clerk to spray air freshener. I tried to say the same as the duty manager so that residents who cook the fish open the bedroom window and turn on the wind waster. But they couldn't do it because one of the hotel owners cooked the fish. We thought that only Thursday night was the occupant cooking the smelly fish, but on the 4th night we were. The incident repeated and the hotel did not dare to reprimand the owner.

It is not really a proper hotel. The lift will take at least 3 to 7 minutes to open. The staff are not that accommodating. It is noisy as well. I would not ever recommend this place if you want a convenient, quiet and conducive place to stay.

bad elevator service. you can't also have your food delivered outside your room. you need to go down and wait at the elevator for 10 minutes because of the bad elevator service. staffs are not accommodating.

This hotel situated just a step to the big mall in Philippine, the price OK

Very hard to check in and to check out especially the check in time is 3pm but we have been accomodate 5pm already

Good family hotel near sm Megamall. I just wish they maintain the rooms more and clean the ac cause after an overnight my mom and I had allergic Rhinitis.

Worth the stay. The room is so big and the place is clean. They even upgraded our room for free. Great amenities. Location is near business and commercial establishments. Will definitely going back again.