The location of the hotel was excellent. We checked in fairly late in the evening, but they tried to charge me for having my two kids even though the rate we had paid included two kids and we had paid upon making the booking. They actually charged then refunded the extra charge. We had VIP status and could have been upgraded and were also to receive a bottle of wine that stay but neither was offered, and we were frankly too tired (since it was so late) to ask though at other VIP access locations, we have always been reminded of the perks on check in. The hotel itself was fine, comfortable beds and clean. Just rather impersonal, different from all other hotels stays in Colombia.