We decided to stay one night at the hotel prior to attending a music festival and we had a really good time here! The air conditioning worked perfectly (great for summer time and sleeping quality), very clean room, spacious and friendly staff. The only thing to consider is that our room had an external balcony but it could barely fit one person, so don’t get misled to think it’s a big balcony. Besides this, we took the breakfast and it was a decent buffet style with several options to pick from. Overall, we do recommend and would stay here again, but skip the extra fee for the balcony :)

Clean room, good size. Bed and shower great. Surprisingly quiet given the central location.

Good location. Noisy room. All noises from other rooms and bathrooms were very annoying. Interior room with no light.

-

The WiFi was patchy and sometimes failed

Booked a double room believing it will have a double bed, not a twin bed, and was told to pay extra for a room with a double bed. Poor customer service.

El personal, la ubicación

Yes very clean

Clean bathrooms. Comfy bed. Located in a central location so you have access to basically everything. It was an amazing stay

Check-in very easy. Helpful staff on reception.Bedroom and bathroom very clean.Ideal location for exploring Santa Cruz

Clean room, location and friendly helpful staff

Great location perfect for the city and cruise ship port . Friendly reception staff . Room basic but clean idea for a short stay. Breakfast will not be to everyone taste. Plenty restaurants nearby.

Staff was courteous, room was spotless, hotel location is perfect.

Great location. Friendly staff.

Staff were lovely. A lively part of town..A ten minute walk to our cruiseship the next day. Conviient for shipping and eating out. Do not try to find the black beach. Stick to the main beach. Our instint was to walk up to yhe fancy white building that looks like sails. Our intinct was wrong. That was the wrong way! Nothing much up there.

Very friendly and efficient staff, good value for money, great area.

El hotel necesita una remodelación por ejemplo en los baños hay óxido en las tuberías de la ducha, el mando del televisor y del aire acondicionado en mal estado. Los empleados en el desayuno y en recepción muy amables todos.

Great location, friendly efficient staff.

Very good

Good 3 star hotel in a great location. Quick and friendly check in. Decent size room with a good shower, small square balcony overlooking plaza but no furniture and not big enough to sit on. Bed quite firm for me but this is personal taste.