Overall Ratings & Reviews Holiday Inn LONDON - LUTON AIRPORT, an IHG Hotel

Comfortable hotel, clean times, good restaurant, helpful staff.

This was a one-night stay due to an early flight, having spent 10 comfortable days in a hotel in East London. When I arrived at the train station I had an episode of SVT so had to spend two hours in hospital with a heartrate of 205, so this may cloud my judgement. When I tried to get an Uber to go to the hospital, the Uber app would not recognise the hotel's address and the receptionist was of little help. I had to walk to the nearby Holiday Inn Express hotel to get my Uber to Luton hospital. Actually, on Expedia, I reserved this hotel in error - I thought I was headed for Hampton by Hilton. This is a rather tired hotel and the rooms are certainly very tired. At first I was put in an 'accessible' room which was even more depressing. I didn't ask for accessible, but thought I was booking a 'bigger' room. I ordered a soup and Indonesian-style chicken curry. The soup was fine but the curry I only ate a third of due to the flavouring. The only two positive points for this hotel are (i) that I always carry an HDMI cable with me to connect my laptop to the TV and, unlike many other hotels, where there is a lot of fiddling and programming to do, it worked quickly; (ii) it is convenient for the airport scheduled bus. Overall, I can't recommend (even if I overlook my particular circumstances). This hotel needs top-to-bottom refreshing but I suspect it is not a priority for the Holiday Inn/IHG chain so they will 'sweat' the assets to maximise profit.

Good place for night before flight

Close to airport beds really comfortable

Really friendly and courteous service, despite us checking in at 3am. Room was spotless and the breakfast the following morning was a perfect start to the day after a good sleep. Staff were so polite and helpful, I'd have absolutely no issues staying here again. Thanks Team!!!

Very average

Noisy room. Good breakfast .

The staff was friendly and welcoming at check-in at 10 PM, but the room was cold upon arrival, and the heating system wasn’t working. A portable heater was already in the room, which probably wasn’t a coincidence. The shower was clean, and the bed was comfortable, but an extra duvet would have been great since the heating didn’t work as expected.

Great. Just wishbthe bed was bigger

12 minute walk to airport

We just stayed overnight as our flight was landing late. The staff were very friendly, lovely size room and good facilities (tea/coffee etc)

Good stay, new hotel close to airport

Great convenient location, friendly and helpful staff and well priced.

Very clean nice room. Staff very friendly and helpful. Convenient for Luton Airport. Great stay before my flight.

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Had booked a premium accessible room but this was not premium for Holiday Inn standards. Were given a room with a double bed dirty brown carpet and mouldy shower curtain. No telephone as in middle of upgrading system and only white duvet & pillows not coloured throw as advertised. Very basic by all standards. Should request a refund! Breakfast was good

Perfect for what we needed it for. Stayed overnight and used the car park for a few days. Good location, easy to walk to the airport.

The room they gave myself and my family. 2 adults and 2 kids, you could not swing a cat!! Absolutely ridiculous. I have stayed before and stayed in a much better room.

Very good location

Good size room, bed was just a double I would expect a King at least for a premium/exec room. No free shuttle bus, but a regular bus stop for the airport outside the front door. Parking at £14 a night is a little steep. No Guinness available in the bar. However it's a good clean, new hotel that is relatively good value and close to the airport.