Overall Ratings & Reviews Fortune Resort Grace, Mussoorie - Member ITC Hotels' Group

The property location is fantastic. Please do not waste your money on the balcony room because you will not be able to even step out due to monkeys. The hotel manager Varun was absolutely ineffective and the staff not trained as per ITC standards. Property needs maintenance.

Great location,walking distance to mall road and all eateries, markets. Courteous and helping staff. Very friendly and accommodating.Very good food, great breakfast. Rooms are okay, but bathroom need repairs, refurbish, it smells. At check in, they charged me full of my entire stay, instead of Blocking the amount on card. This is not fair, I argued, but she said its policy. You should mention it when we do booking.

It's a good oroperty but a bit expensive according to the place.

Excellent stay

Nice view

Awesome service

The location is great but the rooms are not soundproof. Sleeping at night was hard due to the noise.

Good hotel property food and very well maintained

Good location and in good condition. Staff were clueless , service was inept and was bery overpriced. Paid additional for a balcony room to be then told to keep the door closed due to monkeys. Bed was comfortable but shower was poor. Gym was very basic and not all equipment worked and couldn’t use the steam room without having a SPA treatment.

Very nice place

amazing stay

This hotel is best property when you want to visit Mussoorie. It is located right at the entrance of mall road and all the tourist destinations are close by

The property needs renovation. The rooms have become quite old and flaky, and even if cleaned, they look messy. The morning breakfast staff seemed rude and tired. Staff at the reception too was quite cold, and unwelcoming.

The maintenance of property has deteriorated, lot of broken furniture and outside panels were visible. Non view rooms does not mean that people need to see LPG cylinders and garbage lying around which what the case was from our room. Lack of communication between front desk and room service as both shared contradictory information. Room service denied serving dinner in room whereas front desk stated we could order. Breakfast options were not great in first two days and service was not that great or should i say planned.

It was a good experience but there is a lot of scope for improvement.

Property location is very gud, but some relocation is going at my time of visit

It was wonderful staying in Fortune Grace hotel. The staff are really very helpful n courteous. Though the property needs an upgrade but overall it's pleasing experience. Location of the hotel is at Library Bazaar n you can reach Mall road by walking 15 minutes which is quite convenient. I would recommend this hotel for stay.........!

We had a great stay and were pleased to find such a great location with good food and friendly staff. The views are a wonderful overlook towards the Dehradun Valley and sufficient parking. We loved being able to enjoy a nice walk down Mall Road from the Ghandi Chowk entrance and enjoyed the evening stroll, feeling safe in the environment is a plus.

Clean hotel and good food, but breakfast can be improved.

Slow check-in and not ready to service full occupancy of hotel.