Queja formal y solicitud de reembolso por prácticas comerciales irregulares – Reserva Hotel Alhambra Suites ​Por la presente, deseo exponer una irregularidad ocurrida durante el check-in en el Hotel Alhambra Suites en Madrid, al momento de liquidar el pago de nuestra reserva (cuyo total ascendía a 544.00 EUR por dos habitaciones y dos noches). ​Al presentar una tarjeta de crédito emitida en EE. UU., el personal del hotel nos obligó a seleccionar la opción de pago en USD, alegando que era una "política del establecimiento" y que, de lo contrario, debíamos pagar en efectivo o con una tarjeta europea. Les manifesté en el acto que la Conversión Dinámica de Moneda (DCC) debe ser opcional, ya que el derecho a elegir la divisa del cargo corresponde exclusivamente al titular de la tarjeta y no al comercio. Forzar al cliente a pagar en su moneda de origen implica aceptar un tipo de cambio desfavorable que beneficia injustamente al hotel. ​Ante la negativa del personal de procesar el pago en la moneda local (EUR), nos vimos obligados a aceptar el cargo en USD para no perder la reserva. Por este motivo, solicito formalmente que se investigue a este establecimiento por prácticas comerciales abusivas que vulneran las normativas de las redes de pago internacionales. Asimismo, exijo el reembolso de la diferencia económica pagada de más en comparación con el tipo de cambio oficial del día en euros.

Nice location near to restaurants and bars even that the room was very quiet inside. The staff are very nice and helpful

Ok place on a floor of a building .outside is right in the mix . Can’t get dropped off on front of building cause it’s a pedestrian street so you will have to walk a few blocks.If you get breakfast it’s a few blocks away

Everything was amazing and according to the promise. Great location.

All the services were very good

Para pagar ofrecieron una sola opción de pagar con tarjeta y un cargo. Se debe permitir pagar en la moneda del país.

Me gusto todo desde la llegada hasta la salida. El Aire acondicionado funciono de Maravilla , Buen Desayuno, Staff muy cooperador y amable, Super comodo y limpio el cuarto y el desayuno es a escasos pasos del Hotel. Lo mas importante a media cuadra de Puerta del Sol. El conserje fue super Amable

Allambra suites is very nice hotel. I will stay again

Great location, very nice room and clean, staff super nice especially Jose at the front desk, excellent breakfast and great restaurant highly recommended. I would love to stay there again.

Breakfast was great and staff were kind to us. We appreciated everything they did for us 😊

Good location, close to Plaza del Sol and Mayor. Taxis won't take you to the front of the Hotel, difficult after a 14 days cruise. Rooms too small not much space with 3 suitcases. Breakfast o.k.

Excellent hotel

This is a wonderfully quiet hotel centrally located.

Room was very clean. Didn’t like the showerhead out of the ceiling. Would return. Great location.

Good central place to stay

Breakfast was fresh and delicious. Air conditioning was a little tricky, got hot at some point during the night. Staff obligated me to pay in Dollars which made it more expensive. They said there is a policy that I cannot pay in Euros. I later investigated, there is no policy. I felt like they scammed me. The conversion was inaccurate.

İt was very good and staff was very nice and help full. Breakfast was good

El servicio de limpieza del cuarto y control de temperatura excelente. Silencio y tranquilidad razonable. El personal muy atento. No tengo quejas; localización céntrica; por tanto vuelvo en varios días.

First we stayed in the apartment. The roof top and elevator to the room were great additions. But it should be noted it is not in the same building as the hotel. It's a ten minute walk. 15 minutes or so carrying all our luggage. The location is great in the heart of Madrid. Very close to everything. Subway taxis or even bus are very close by at all hours. A couple issues. The apartment is a little dated and could use some repairs. Loose light switches and electrical outlets and there is not even enough sitting area for 4 guests. Some bar stools/chairs or something would have been appreciated in the living area. Full kitchen but again no place to really sit or eat except on the patio or roof outside. It was very cold when we went and the apartment has no heat. But my main issue was no wifi. Apparently they don't have it in the apartment or the hostel. Traveling with kids, this is a must in 2026. We were forced to buy local Sim cards which work sporadically. Some updates are needed and you absolutely must get internet.

Excellent location, breakfast was delicious with good variety, rooms are small but clean, walls are paper thin, so you could clearly hear everything. Staff is really nice specially at the breakfast.