T***n

Leisure

6.8

/10

Reviewed 14 week(s) ago

I checked in, but the cleaning staff hadn't come to clean the room yet. The shower was broken and wasn't fixed. There was a lot of trash inside the hotel; it wasn't clean.

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Accommodation's Reply

02 Nov 2026

Dear Valued Guest, We sincerely apologize for the inconvenience and disappointment you experienced during your stay. We are sorry to hear that the housekeeping service was not properly carried out, the shower issue was not resolved, and the cleanliness of the hotel did not meet your expectations. Please accept our sincere apologies for these shortcomings. Your feedback is very important to us, and we will bring these matters to the attention of our management and relevant departments to ensure that corrective actions are taken and improvements are made. Thank you for bringing these issues to our attention. We truly regret that we did not provide you with the experience you deserved. Best regards, Apichat N.

W***n

6.8

/10

Reviewed 53 week(s) ago

The hotel entrance is very old, the entrance is full of leaves, it should be cleaned better. In addition, the staff is not at the counter. When you return the key, you can just leave it on the box, making us not confident in the security. In addition, the bedroom is very old, almost everything is broken. The balcony is dirty, the door behind the balcony is also very dirty. In addition, the bedroom has a door connected to another room, making us not have privacy, which we have never seen anywhere else. Another thing is that the water in the hotel is very light. A. 1,000,000 units. But the advantage is that it is in the city center and Tha Phae Gate, Warorot Market, convenient travel.

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1 people find it helpful

Như N. N.

Staycation

7.5

/10

Reviewed 66 week(s) ago

There is no hair dryer in the room, but if you need it, you can go to the reception to borrow it and pay a deposit of 300 baht. The room is old, the bathroom drain is a disaster, the room is not soundproofed, not just poorly soundproofed, the air conditioner makes a loud noise like it is raining. Convenient location.

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1 people find it helpful

C***n

8.1

/10

Reviewed 68 week(s) ago

Booked 4 large beds and got small beds. But overall, the location, convenience, and cleanliness are worth the price.

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2 people find it helpful

Phanthakan T.

6.0

/10

Reviewed 133 week(s) ago

1) ประตูห้องน้ำล็อคไม่ได้ แม่บ้านควรแจ้งแก้ไข 2) ผ้าเช็ดตัวฉีกบางส่วน แม่บ้านควรตรวจสอบก่อนส่งมอบให้ลูกค้า

1 people find it helpful

Alexander O.

9.4

/10

Reviewed 167 week(s) ago

I paid around 11€/night. Which is a very good price for this hotel. Because my room was spacious and clean with AC, Hot Water, Flat TV and a small fridge. I stayed 3 nights in total. And it was quite. Friendly staff 🙂👌. But here no Gym or Pool. And this hotel is old 🗝️

1 people find it helpful

Thanatda C.

8.5

/10

Reviewed 167 week(s) ago

Let me tell you what impresses me first: 1. The receptionist speaks and provides good service. And all the staff are good. 2. The room is spacious, clean, has an elevator and is close to Seven 3. Affordable price Things to improve 1. The water flows very lightly, I can hardly wash my hair. And the water in the bathroom floor drains slowly. 2. Add a sign to tell the hotel name because following GPS led him into a dead-end alley. 👉 Driving past like seeing a hotel next to each other with the same name or not, not sure.

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2 people find it helpful

Rachan N

8.5

/10

Reviewed 171 week(s) ago

พนักงานบริการดี ห้องพักน่ารัก ใกล้แหล่งท่องเที่ยวต่างๆ และมี 7-11 อยู่ด้านหน้าที่พัก

1 people find it helpful

SIRINNICHA K.

8.4

/10

Reviewed 186 week(s) ago

เตียงไม่ค่อยสบาย แต่ใกล้เมืองค่ะ

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Man C.

8.8

/10

Reviewed 201 week(s) ago

ที่พักอยู่ใกล้ตัวเมือง ของครบ แต่ที่พักค่อนข้างเก่า แอร์มีเสียงดัง และทางเดินฝุ่นเยอะมาก

2 people find it helpful

Salakjit K.

10.0

/10

Reviewed 244 week(s) ago

โรงแรมสะอาด ปลอดภัย ฆ่าเชื้อโรค พนักงานต้อนรับ พนักงานรักษาความปลอดภัย ทุกคนน่ารัก ยิ้มแย้ม อัธยาศัยดี ต้อนรับดีมากๆ เลยค่ะ มีห้องอาหาร ห้องสำหรับจัดเลี้ยง สัมมนาประชุมได้ด้วยค่ะ แวะไปพักบ่อยๆเลยค่ะ

3 people find it helpful

Nattaya Kroboon

6.4

/10

Reviewed 305 week(s) ago

Old hotel but good service, nice staffs

2 people find it helpful

Thara P.

9.1

/10

Reviewed 309 week(s) ago

The hotel is quite old. But the room is spacious and clean, inexpensive, there are many restaurants nearby.

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Somlim S.

6.0

/10

Reviewed 310 week(s) ago

The warm shower is not good. The air conditioner is not cold, but the room is spacious and stale.

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Punchita U.

Family

9.1

/10

Reviewed 348 week(s) ago

How many times did you go to Chiang Mai Was staying at this hotel. Good location with parking. The room is spacious. There is a small fridge in the room with hot water beside the elevator. If the deluxe room There will be an electric kettle Cleanliness both inside the hotel and the room Classified as good by hotel age The maid comes in to clean every day. Good service staff Beaming

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1 people find it helpful

Phuphing V.

9.1

/10

Reviewed 351 week(s) ago

The hotel is a bit old but comfortable stay. It is walkable distance to the old city wall and the night market.

1 people find it helpful

angkana S.

Family

8.1

/10

Reviewed 353 week(s) ago

The room is in good condition, old. The pillow has a bad smell. The other person is stinking on the pillow. Wet wipes, wipe the black floor so the wifi is very slow, but the staff are cute. Who loves the cleanliness?

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2 people find it helpful

Prattana Y.

6.7

/10

Reviewed 354 week(s) ago

Light water shower The toilet does not press down. The room is a little old

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DUANGSAMORN E.

Family

9.7

/10

Reviewed 356 week(s) ago

The actual room is as in the picture, clean, fully equipped but the water is not very warm. Come to stay every time I come to Chiang Mai

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Rakchat S.

Shopping and Culinary

9.7

/10

Reviewed 359 week(s) ago

Hotel is better than expected. Complete equipment

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Royal Panerai Hotel

Overall Ratings & Reviews Royal Panerai Hotel

8.1

8.2

7.5

8.4

8.2

Traveler Reviews Royal Panerai Hotel