Overall Ratings & Reviews ibis Navi Mumbai

it was ok.

Need to improve on customer experience, specially the dining part. Some table don’t have glass we have to ask for it, tables are not clean as one leaves, breakfast spread on Saturday was very poor , size of Vada were very small and ambience needs improvement

Good location in Navi Mumbai.

Worst service and worst staff

Earlier also i stayed several time in this hotel, but this time its pathetic. I asked them to confirm if i can extend my stay the fron desk told me book online, he is busy in check in or he will call back in sometime, but no one call back, i asked for plate and spoon, the person told you have to come and collect from restaurent,also i ordered potato wedges, it took apptox 1 hour to come. I am thinking, i am staying in hotel or Dharamshala, useless fellows with useless service

Overall it was a very comfortable and pleasant experience staying at this hotel. I will recommend others to stay.

I loved this hotel. Very clean and courteous hotel staff. Will go back and stay again.

The bathroom and toilet was dirty. The washbasin had stains. The towels provided had black stains. The room curtains did not cover the windows fully. The price paid for a room in this condition was way too high.

This hotel offers comfort, the basic amenities but also additional thoughtful things, such as an ironing station and includes a restaurant and bar. Room service was prompt. Menu has enough veg and non veg items. However, they lacked fresh pineapple juice which I as listed, only had canned. Same issue for breakfast, only fresh watermelon juice. There needs to be more than 1 fresh fruit juice offered. The breakfast buffet was delicious, with an omelette/dosa/pancake station. Again, only melon /watermelon offered. No other fresh fruit available. A hotel of this caliber should have more than cheap watermelon to offer its guests. Aside from this, very pleasant and prompt staff. Comfortable bed. Worth the price and stay. Aside from this,

It's a decent value for money stay if you are traveling for business as this is more like a no-frill hotel with basics in place. Breakfast is decent as the overall spread. Check-in process is fast and they gave me an early check-in at 10 am without having to request. Keep your original ID as they dont accept digi-locker which is also government approved and accepted nationally but this hotel wont accept it and they need a physical aadhar card or other id. Try and keep your personal toiletries as the ones provided in hotel are not very promising. Rooms are clean overall. They have a separate iron-room so you can walk a few steps out of your room to iron your clothes. 1. The bathroom drain was completely clogged and water was an inch high after 5 mins of shower. For my 3-days stay, I had to pack all my stuff back so I can move to a different room the next day. A bit hassled with this. 2. Noise in the Rooms area: Some repair staff was doing activity in the evening for more than an hour until I went and requested them to stop and resume in next day noon time when its convenient for all. 3. Poor room-dining experience. Received wrong item first and secondly the replacement came in after almost an hour.

Washroom in lobby smelled bad.

Just terrible Poorly trained staff Unmannered clientele that the staff ignores Terrible food quality and lack of buffet etiquette

Very good breakfast, good dining options. Staff are very pleasing and helpful. There were lots of noise from the neighboring room in the middle of the night. Could not have peaceful sleep in two nights because of that. I will suggest you make some hotel policy to maintain quietness at least during nigh time. Overall good expereince.

Like- Quiet, reasonably clean, comfortable bed. Dislike- Due to a glitch in the system (as per the manager), a faulty bill was generated. I was assured that a correct bill will be mailed to me within 10-15 mins. But even after 24 hrs, i am yet to receive the corrected bill which I absolutely need to submit at my office. Very limited in room dining options

The staff is clueless. Tv does not work. Overall very average property.

Rooms are small but doesn't feel congested, washroom is fitted and feels small; however the room needs little soundproofing and some ventilation especially on 6th floor smoking rooms. Room facilities and cleanliness is good.. Can order food from swiggy/zomato but will have to collect from the entrance.. Reception/front desk gave mixed experiences, good as well as rude. I was assigned a non_smoking room by mistake, when I went to the reception, this lady was very rude and told me will have to wait for 2 hrs as if it was my mistake.. However the person who checked me in fortunately saw me n assigned a room within 5mins.

Food quality and cleanliness is excellent.

They didn't provide Jain food.

All good

Simple and clean