I recently stayed at charisma delux . The hotel itself is nice, with good facilities and a pleasant environment. However, the biggest disappointment was the staff. Unfortunately, most of the waiters, waitresses, and even managers were extremely rude and disrespectful. The customer service was weak and far below the standard you would expect from a hotel of this level. On top of that, the staff came across as very greedy, constantly looking for ways to get extra money from guests. This left me feeling uncomfortable and unwelcome. While the property looks good, the poor service and unprofessional behavior ruined the overall experience. I would not recommend this hotel if you value respectful treatment, transparent service, and professional hospitality. Management should seriously address staff training, attitude, and ethics toward guests.

Çok kötü

İt was amazing

De Lux otel kategorisinde değil. Hizmet olarak iyi. Havlu koyma ve yer tutmaya çözüm üretilmeli. Odalar bakım gerektiriyor.

It was amazing. Hardly recommend.

Y

Bed was comfortable

The attention to detail at this hotel was unbelievable. From the housekeeping team to the pool staff, every single person was a top performer who clearly takes great pride in their work. What really stood out to both myself and my partner was the personal touch – being greeted by name every morning (“Good morning, Patrick”) was such a thoughtful gesture and made us feel incredibly welcome. The spa was absolutely amazing as well – a real highlight of our stay. We’re already planning to come back in October because of the exceptional service and treatment we received from every member of staff. It’s rare to see such pride and dedication across an entire team, and it made our experience truly special. Thank you all for a wonderful stay – we can’t wait to return!

I have stayed at Charisma Hotel many times and it has been amazing each time. The rooms are very clean and you have every comfort you need. The staff is very friendly and helpful all around the hotel. We had a seaview superior room this time and enjoyed every moment of our stay in the hotel.Thank you very much

Excellent

Great vacation

otel biraz yıpranmış havlular kokuyor manzara ve konum harika klimadan su akıyor ve rutubet kokusu var

I had great time at Charisma. Location was ideal for me as I preferred to stay away from the noisy crowd of Kusadasi centre but still easily access to it when I want. (10 min. walk) I stayed in superior room with sea view and the room was spacious with a large balcony to enjoy the view and fresh air. Beach, pools and dining places offer more than satisfactory experience. The only negative comment I could make is that the dining area in the beach is small for the scale of the hotel. I had breakfast included booking and the breakfast was quite good with more than sufficient offerings. Staff deserves a special appreciation for their hard work with kind and attentive attitude. Looking forward to stay at Charisma in my next trip to Kusadasi

That was perfect !

The only 2 things we did not like was rhe internet access from the room which failed all the time and the reception staff not providing a taxi support.

This is a beautifully designed, elegant, first class hotel. It has sea-views - especially from the friendly lounge. The atmosphere is enhanced by the Russian lady's top-quality piano playing. Planning our next trip to Charisma.

Location. They did not provide shampoo and rinse; there are areas with permanent odor of gas

Everything was wonderful. Hotel is beautiful. Staff are friendly. It was close to the main sites and a short distance from Ephesus. Will return.

Nice waterfront location with large pool and sea access. Balcony off room had a lovely view of the harbor. Lacking basic toiletries in the room. No shampoo, conditioner or body lotion. Breakfast buffet was very substantial.

Hotel not like it used to be