Overall Ratings & Reviews Palm Beach - Excel Hotels & Resorts

Generally a positve experience front desk were friendly and helpful. Apartments were fairly spacious and hotel had pretty good facilities. Location is excellent close to everything you need.

On arrival we got a really small 2 bedroom apartment but to be fair to the staff we moved the first morning to a much more spacious one albeit with a slight extra cost. Rooms and hotel is a little dated and could do with a revamp. The entertainment around the pool was very good and the performers were excellent!

Smart amazing rooms could do with a bit of updating but clean and functional, breakfast good selection but ate out in evenings so can’t comment on evening meals, location is superb for beach shops and restaurants and 10m walk to Siam Park

The rooms are very old and dated bathroom door wouldn’t shut door frames coming away and split no real lock on patio door Mattress terrible Couch it bad condition Stayed here about 12 years ago and don’t think it’s been touched since then Pool area nice and entertainment team fab not sure will return anytime soon This hotel use to be really good standard but seems to be catering more now for young ones on the gang holidays that aren’t too worried about the condition of there rooms

Was disappointed. Rooms could do with updating, had cockroaches in our bathroom, room wasn’t cleaned.

Everything was fine just a lttle outdated.

Ideal for a few days in the sun

Good

Amazing stay at Palm beach Resorts.would definitely stay here again. Incredible staff. So friendly and accommodating. Rooms are lovely.. A good hotel.

Great stay , fantastic views and location. Beachfront. Very good breakfast . 4pm check in a bit late and reception very strict on this.

Good stay close to centre

The property was very dated and not very clean. Towels only changed once in a week and bins only emptied once. We paid for an apartment with a pool view, but we could barely see it were put in an apartment furthest away in front of the car park. The location was ok easy enough to walk anywhere. Not many English staying here but that was not a problem. Wouldn't return too dated.

Food was mediocre as l did the half board stay

Large, clean and well-run hotel in a prime location close to the beach and main strip. Rooms all have a balcony with pool or sea view. Be warned - mattresses are very hard.

Great choice of food at the buffet. Great location, with a shopping mall at the ground floor and right next to the beach. The wifi didn’t work in our room “I’ll report it” was the answer I got and still no wifi. So noisy at night just outside the hotel.

Hotel is dirty, rooms not up to oar, at least our suite was terrible. Both bacony doors (exterior ground level) did not lock, waited over 4hrs in room for maintenace. Roaches walking all over, moldy bathroom. Unable to ever speak with a manager, kept getting the run around. We checked out after fjrst night.

Amazing for getting to shops water park bars beach

Would stay again but disappointed the gym was closed for relocation half way through the 2 weeks

Great beach and easy access to it. Rest is average .

We have had a lovely time We had a studio with a beautiful sea view The studio was a very good size with everything we needed for our 4 night stay. Unfortunately the bathroom had a sewer smell which was very overpowering. As we only stayed 4 nights we just ignored the smell as only really needed the room to sleep in as out most of the day.