Overall Ratings & Reviews Townhouse Apartments

The staff here are exceptional and the little extras make it very homely. We loved the games, the free soup and the room was perfect for our needs. We could easily walk into town.

Very quiet, good airconditioning and nice staff

Great hotel, very friendly and helpful staff. Walking distance to great restaurants. Nice quirky features in the room. Would absolutely recommend this to anyone.

Inefficient and rude reception staff. Nice room yet cold, heater does not work! Nice Town much better options around to stay over!

The decor was steampunk meets Sarah Lucas. The room was roomy but had not a lot of warmth. It was quiet though and close to the train station.

Really unique - very nice family rooms. Terrific gathering area. Accessible to train station and walkable to everything else. Very Dutch and hospitable. The warehouse theme is entertaining.

This hotel massively exceeded my expectations - the room was clean, spacious and in a heatwave of up to 36 degrees it had ice cool aircon. The honour bar (pay for what you pour at the bar yourself ) was an interesting and welcome touch. By far the best part of the visit was the friendly, welcoming and warm staff in the hotel; they just went that extra mile. I had a birthday whilst there, which I did not mention but must have been noticed by staff at check-in when I registered with my passport. Not only did the housekeeping staff leave me a lovely birthday note together with balloons and some bunting, the lovely girl at reception came over to wish me a birthday greeting when we popped in later in the evening for a nightcap. This was an outstanding stay.

This hotel is close to the Central Station, which is good and bad. Bad because it is a little off the main attractions which are across the river. The good point is it is convenient to use the public transport system. The room is spacious, clean and bright, with coffee-tea making facility and an extra sink next to it - a plus, and staff are friendly and helpful. But there are several minor issues that should not happen with hotel at this price point - only one set of keys is provided, the hotel could not provide two sets for two of us with different travel plans; no tissue paper, no slippers in the room; one lamp did not work; broken door stopper system - the extra door between the room and the toilet is annoying to say the least; cutlery is provided (a good point) but staff did not clean used cutlery, yet no detergent or sponge is provided for DIY. All in all for the price I would rate it at 2 1/2-3 stars.

Quirky decor based on the original use of the building. Very comfortable beds

Check-in is just across the street. Apart from this slight inconvenience, the staff are helpful and friendly. If you drive, parking is just round the corner; parking is free from 8pm - 8am, thereafter €2.6 per hour; Metro station is also just round the corner. The hotel room is spacious and clean. Its centrally located and within walking distance (5-10 mins walk) to the central & eateries. There are many great restaurants nearby, including Michelin star restaurant. Highly recommend this hotel.

Excellent hotel and very pleasant stay

It was such a fascinating hotel with beautiful design and creatively decorated style of accommodation. It is so spacious in the bedroom and we love the hotel!

The hotel staff were really friendly and I can’t fault the hotel!

Nice hotel. Very friendly and helpful staff. Rooms nice. Microwave a definate plus. Only negative was on the housekeeping side of things. We stayed for 5 nights, bathroom was cleaned everyday and beds made up but floor in apartment wasn't swept once which if it had been carpeted wouldn't have been a problem but the whole room was laminate. It might be an idea if the hotel supplied a broom in each room so that the occupants can sweep any bits that are on the floor away rather than getting them stuck to their feet.

Hotel provided a nice touch with soup on arrival and a nightcap before bed! Rooms are pretty basic but provide value for money.

Room facing the road very noisy make sleep impossible

We visited Maastricht as our son was studying there for Fall 2016 semester. The hotel and staff were wonderful! I had visited before and stayed at another hotel nearby, but this was SUPERIOR. The staff was wonderful, as was the room, amenities and breakfast. The two reasons for 4 instead of 5 was there were 3 in our room and the single/futon bed was uncomfortable and made a LOT of noise when person moved in it. Second, it is European shower (not the problem), rather the drain/showerhead too close together making showering a bit awkward. The Queen/King bed was extremely comfortable. Highly recommend this hotel

The hotel was comfortable and the rooms 'quirky'. The theme is 'Crafts' so there was an old toolbox in the room. Kind of quaint. The price was very high though. £540 for 2 nights (March 2016) made me choke a little.

Check in was a problem. The hotel is part of the Town House across the road, but this is only explained in a closely packed paragraph in Dutch. The front door is locked, and there are no staff on site. The advice to check in across the road is not clearly visible, not prominent and only in Dutch. Once this had been resolved, by gaining access and telephoning reception, staff were very friendly, helpful and professional. Room is clean, but sparse and of unusual design - very trendy. It is linked with a design school, and unusual. Room large, bed excellent, bathroom the same, lighting OK, storage adequate, and a safe is provided. The area of Maastricht between the river and the (very quiet) railway station is the smart trendy arty part of Maastricht with excellent local catering, art galleries and shops. Parking is easy, as it car access - across the river it is a pedestrian area.

Excellent location and service. Next time I will stay again here.